We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture:� Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.� Within our collaborative environment, our team of consultants work� to identify innovative solutions for our clients.� Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.� Centre Company Benefits:
Hybrid Work Options,� Paid Time Off, and Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
Position Summary The primary role for this position would be� focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.� Essential Duties and Responsibilities� �
Problem management and escalation of issues in a timely manner�
Prioritization of tasks and meeting of deadlines, excellent time management skills�
Excellent troubleshooting and assessment skills�
Excellent written/verbal communication skills�
Must be a team player with outstanding customer service skills�
Entry of time sheets, expense reports and documentation on or before deadline�
Keep up-to-date on market trends, theory and new ways of doing things; embrace change�
Assist with change-management activities�
Prepare and deliver complete and concise documentation for all projects�
Present progress reports to immediate supervisor and or Project Manager (if so assigned)�
Help turn business problems into technical solutions�
Manage deployment of equipment in compliance with established technology policies.�
Participate in� after-hours� on-call� schedule serving as initial level of escalation for compute, storage,� backup, automation and virtualization issues.
Education/Experience/Certifications
2+ years� experience� in IT related study or field.�
Must possess� basic� knowledge and experience� with:�
Windows� 7/8/10�
Microsoft Office suite�
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)�
Understanding of basic network� concepts�
Understanding of application, desktop, and server virtualization�
Understanding of Desktop Deployment / Imaging�
Bachelor’s Degree� a plus�
Desired Experience/Certifications
Certifications�
CompTIA A+ Certification a plus�
MDAA, MCSA�
Windows Server 2008/ 2012/ 2016�
Microsoft Office� 365� Admin portal�
Understanding of File Permissions (NTFS & Sharing)�
High School Degree required
Associate's Degree or higher preferred
Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.� �
Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required�
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.�
The noise level in the work environment is moderate.�