Job Title: Level 1 Help Desk Analyst (Bilingual – Spanish)
📍 Location: Conyers, GA (Onsite)
📅 Duration: Long-term
🎯 Interview Mode: In-person only
Note: Local candidates preferred | Role based at DDS Headquarters
About the Role
We are seeking a Level 1 Help Desk Analyst with strong call center IT support experience to provide high-volume technical and customer support to both internal teams and external users.
Key Responsibilities
- Provide Tier 1 technical support (hardware, software, connectivity)
- Handle high-volume inbound calls in a customer-focused environment
- Troubleshoot issues and escalate to Tier 2 / vendors as needed
- Support external users with password resets, account access, and web-related issues
- Manage and monitor ticket queues to ensure timely resolution
- Deliver excellent customer service, including handling challenging situations
Required Skills & Experience
- ✅2+ years IT Help Desk experience (Call Center environment mandatory)
- ✅ Strong knowledge of MS Office, Outlook, Windows 7/10, Active Directory
- ✅ Experience with ticketing systems & escalations
- ✅Bilingual – Spanish (Required)
- ✅ Basic knowledge of Apple iOS
- ✅ Ability to troubleshoot and resolve technical issues efficiently
Qualifications
- Vocational/Technical degree in IT or related field (preferred)
- Minimum 6 months customer service experience in a call center
Regards,
Ashish Lal | Talent Acquisition Manager
Charter Global Inc | https://www.charterglobal.com
Email: [email protected]
LinkedIn: ASHISH K LAL | LinkedIn
One Glenlake Parkway | Suite 525 | Atlanta, GA 30328