Third Party Change/Incident (Tech Bus Services SR Associate) RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Technology Business Services Sr. associate within the Technology Third Party Competency Center will act in a leadership role in managing all aspects of Third Party Change and Incident Programs.

• Partners with Enterprise Change/Incident on the Service Now integration/implementation.
• Understands and leverages the Enterprise Change/Incident policies to support Third Party teams.
• Support the Change/Incident requirements to integrate into the TRIMS replacement tool.
• Re-assesses the current Change/Incident programs for Third Party with a new lens to better assess the overall risk for Third Parties and how that ultimately aligns with other Third Party Assessments and/or performance metrics.
• Develop go-forward strategy for Change/Incident.
• Supporting metrics and reporting related to tech third party competency center governance including KRI management and other third party periodic reports.
• Management/support of 3rd Party Escalation programs under the management of tech third party competency center
• Management and monitoring of the tech third party consequence model for Third Party Change/Incident.
• Prepares materials/presentations for business committees and presents materials accordingly.
• Facilitates and leads conversations with Leaders and Third Party Teams.
• Support and leadership for continuity amongst all third party governance programs.
• Partners with enterprise wide constituents including but not limited to Third Party Program, Front Line Risk/IRM, BSLs, and ICS third party 

RWF- Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature and responsibilities of the job.

• 7+ years of technology experience
• 5+ years of technology vendor management experience including hardware, software or professional services
• 4+ years of experience with innovating new technology strategies and successfully implementing strategic vision

• Experience managing multiple medium technology development efforts within a major line of business
• Ability to influence across all organizational levels, particularly senior management
• 1+ year of PAC2000 Change Management experience
• Strong customer relationship management skills
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to interact with all levels of an organization
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to facilitate meetings

• Strong understanding of vendor management principles and practices.
• Prior experience within IT department and knowledge of IT products/services.
• Problem resolution abilities
• Ability to analyze data and provide actionable insights
• Demonstrated ability to operate within a team environment and strong interpersonal skills
• Ability to be adaptable and multi-task

• Ability to travel up to 5% of the time

The salary range displayed below is based on a Full-time 40 hour a week schedule.

IA-West Des Moines: Min: $98,000 Mid: $140,000 Max: $182,000
MN-Minneapolis: Min: $98,000 Mid: $140,000 Max: $182,000

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
MN-Minneapolis: 600 S 4th St - Minneapolis, MN

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.