THAL VP Prof Sprt Svcs Of THAL

The Vice President Professional Services Officer provides executive leadership, guidance, and direction to their respective entity at Texas Health Resources to ensure the organization fulfills its mission, vision, values, promise and strategic development for system initiatives that foster collaborative relationships, best practices, high quality standards, reduced costs and strategically advanced hospital excellence. Working proactively with their respective President, department leaders and other senior leadership to develop and oversee implementation of policies, procedures, and standards that direct departmental operations and optimize workflows while maintaining operational priorities in alignment with strategic initiatives. Actively participates in development of hospital strategic planning and translates strategic plans into tactical business plans.

The Vice President Professional Services Officer will lead and oversee the strategic planning, program development, business plans, and day-to-day operations of the assigned clinical support areas. This position will be responsible for all aspects of managing direct reports, other hospital leaders, and staff employees by providing coaching, guidance and support. This position will also participate in the development and implementation of strategic and operating initiatives; works in partnership with the President, CNO, CMO and other senior leaders to implement and monitor plans to ensure the current and future success of the hospital.

Clinical/Business Operations

• Accountable for day-to-day operational leadership in ancillary and support departments.
• Mentors and coaches direct reports and others to achieve optimal performance and to develop managerial and clinical talent.
• Strategic planning and execution to enhance revenue, productivity and efficiency within areas of responsibility.
• Develops and oversees implementation of policies, procedures and standards that direct departmental operations.
• Implements improved processes and management methods to optimize workflows.
• Interacts regularly with department leaders to ensure that operational priorities are aligned with strategic initiatives.
• Continually investigates and introduces process improvement measures and presents suggestions for consideration.
• Advises hospital President regarding the need for new programs and services.
• Ensures staff, equipment, and information technology resources enhance or facilitate the provision of a safe and clinically effective environment for the care of patients and their families.
• Collaborates with peers to ensure achievement of key performance indicators.
• Ensure department staffing is based on volume making adjustments as necessary.
• Set performance goals, coach for success, evaluate performance, and provide continuing educational opportunities and disciplines as necessary.
• Monitor payroll reports ensuring minimal payroll corrections.
• Ensure employee attendance at town halls, brown bags, and employee forums.
• Regulatory and compliance standards identified, policies/procedures developed, audits completed, gaps identified and closed, external regulatory guidelines met and internal inquiries researched and appropriately addressed.

Service Excellence

• Regulatory Review Press Ganey patient satisfaction data to identify gaps between results and expectations.

• Develop/implement process and systems that will ensure high levels of satisfaction are maintained.

• Ensure patient satisfaction indicators have been met for areas of responsibility.

• Ensures an effective process for measuring, assessing and improving patient outcomes, satisfaction and safety based on standards of care.

• Supports managers in building teamwork, staff development and education.

• Develop and maintain effective relationships with internal and external clients.

• In collaboration with department leaders identify educational opportunities for staff on service expectations, including service recovery.

• Effective use of Senior Leader Listening Rounds to proactively identify and resolve potential issues.

Quality and Performance Improvement

• Collaborates with medical staff and others in performance improvement activities.

• Ensures patients receive safe and consistent care within areas of responsibility by implementing and monitoring quality assurance/quality improvement programs to achieve measurable improvements in patient care delivery and patient safety.

• Continually assess and improve performance. Ensure compliance with all regulatory, licensure, and accreditation standards.

• Identifies opportunities for improvement based on indicators, process and outcome measures, other findings and/or observations.

• Uses comparative data from internal and external sources to identify opportunities for improvement of care and services.

• Develops, monitors and evaluates systems for improvement of organizational performance utilizing methodologies such as VALUE, CAP and Work-Out.

• Develop a plan for incorporating core measure compliance into daily workflow.

• Develop a plan for educating, measuring, monitoring, and improving performance on the patient safety KPIs, including hand hygiene, patient identifiers, and timeouts if applicable.

• Create a mechanism for continuous quality improvement for each individual unit, to include at least one focused project per year in an area of need identified by the unit.

• Tier 2 observations with monthly reporting.

Financial Operations

• Responsible for budget development, capital financial planning and financial operational performance for areas of responsibility

• Volume targets have been met.

• Revenue targets have been met.

• Expense targets have been met.

• Labor productivity at 95% or above Overtime and call back targets have been met.

• Develops, monitors, adjusts and explains variances for operational and capital budgets for areas of responsibility.

• Manage the approved budget through frequent and regular monitoring, implementation of effective written action plans to address variances, and implementation and adjusting strategies as needed to meet budgetary expectations.

• Considers clinical, quality and operational outcomes and financial implications when making recommendations for changes in practices.

• Evaluates use of newly developed technology or products for cost effectiveness.

Human Resource Management

• Timely completion of employee reviews.

• Retention indicators have been met. All mandatory training for staff completed.

• Initial and annual competency assessment of staff completed timely.

• Annual employee health screening of staff completed. Ensure that all employees maintain current licensure, certification, and registry as

• Vacancy rate indicators have been met.

• Employee engagement survey participation goals have been met.

• Department engagement/partnership goals have been met and action plans have been completed.

• Employee engagement results meet established targets.

• Recognition of employees through Applause and Shining Star Programs.

• Ensure staff compliance with hospital and system policies.

• Ongoing monitoring and management of staff performance using the disciplinary process as appropriate.

• Promote professional growth, development and accountability in staff. Identify leadership talent and actively develop leadership skills for future opportunities.

Professional Accountability

• Participates in hospital initiatives (i.e. fund raising events and community events.

• Serves on hospital and system based committees as appropriate.

• Maintains current licensure and certification as required by position.

• Adheres to hospital and system policies.

• Completes mandatory training and annual employee health screening timely.

• Recognizes and communicates ethical and legal concerns through the established channels of communication.

• Maintains professional growth and development through seminars, workshops, and professional affiliations.

• Demonstrates accountability and responsibility by independently completing projects and assignments on time.

• Maintains confidentiality at all times.

• Perform other work as requested that is reasonably related to the employee's position, qualifications, and competencies.

Individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires the ability to solve problems, think outside the box, and be resourceful; must be result-oriented, a quick learner and a self-starter. The requirements listed below are representative of the knowledge, skill, and/or ability required to build THR's culture for action.

Background, Qualifications and Experience:

• Master’s degree in Business Administration, Healthcare Administration or related clinical or business discipline preferred.
• Bachelor’s degree in Business Administration, Healthcare Administration or related clinical or business discipline required. (Must be enrolled in a MBA/MHA program with anticipated completion date of less than 2 years from date of entry into position)
• Minimum 5 years progressive clinical service operations experience with knowledge of a hospital environment required.
• Proven experience in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures required.
• Ability to make administrative and procedural decisions and judgments.
• Ability to foster a cooperative work environment.
• Ability to plan, develop and coordinate multiple projects.
• Skill in budget preparation and fiscal management.
• Conflict resolution and/or mediation skills.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Must possess organizational skills, be detail oriented and have the ability to multi-task.
• Must be computer proficient with basic to intermediate financial software and forecasting ability.
• Must be able to work independently, be self-motivated and utilize sound critical thinking skills.
• Must have strong commitment to customer service.