Tenant Services Coordinator (Commercial Property) – Midtown Manhattan
Our client, a premier commercial real estate firm, is seeking a highly organized and service-oriented Tenant Services Coordinator to support daily building operations at a Class A property in Midtown Manhattan. This role is on a temporary basis with an expected duration of 3-4 months.
Key Responsibilities
Tenant Services & Operations
- Serve as the primary point of contact for tenant requests via phone and email; log, assign, and track all service requests through completion
- Maintain accurate tenant contact records and distribution lists
- Coordinate tenant move-ins and move-outs, ensuring a smooth transition process
- Manage building access and security systems
- Prepare and update weekly operations reports and tracking spreadsheets
- Coordinate after-hours freight operations, particularly during construction activity
- Schedule and track lobby staffing coverage, including vacations and shift changes
- Communicate building updates, including maintenance, repairs, drills, holidays, and emergency notifications
- Assist in the creation and distribution of tenant communications, including newsletters
- Maintain office supply inventory and place orders as needed
- Organize and maintain records of project documentation, including signed proposals and change orders
Accounts Payable & Financial Tracking
- Receive, code, and process invoices related to property operations
- Track project-related expenses within the accounting system to ensure accurate cost reporting
Additional Property Support
- Set up and manage utility accounts (e.g., landlord accounts for vacancies with smart meter systems)
- Coordinate logistics for on-site events, including signage and communication for shared amenity spaces
Qualifications
- 2+ years of experience in property management, facilities coordination, or a related field
- Strong organizational skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office; experience with property management or accounting systems is a plus
- Detail-oriented with a proactive, customer-service mindset
