Temporary Help Desk Agent

Duties and Responsibilities:

• Learn all election content outlined in the Help Desk manual.
• Provide excellent customer service to election workers in Harris County.
• Assist other election departments as needed (e.g., projects, front desk backup).
• Be able to multitask (e.g., speak on the phone, type on a computer, and read from a manual).
• Arrive on time for each shift.
• Recognize when to request assistance or additional clarification.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Must meet all eligibility requirements to register to vote in the State of Texas.

Experience:

• One (1) year customer service experience.

Knowledge, Skills, and Abilities:

• Must be able to work under stress and able to work without direct supervision.
• Knowledgeable of the general operations of an election and the Harris County website.
• Be professional and have good interpersonal skills. Computer literate, proficient in Microsoft Office suite, and be willing to learn new computer programs and applications.
• Must have the ability to prioritize tasks and possess excellent communication skills.
• Understands and can explain the ePollBook application and the voting process.
• Adherence to policies and laws are a must. Provided written resources encapsulate both Harris County and Secretary of State policies and laws.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications.

• Bilingual in Chinese, Spanish or Vietnamese is a plus.

Position Type and Typical Hours of Work:

• Temp Full-time | Position End Date: June 5, 2026 - This is a temporary position being onboarded through a Harris County–contracted agency.

  • 30 - 35 hours per week with the possibility of overtime in high-need time of election periods.

  • Qualified individuals may be asked to work future elections. Days and hours of work cover every day of the week, though individuals are normally not scheduled to work more than 5 days a week.

  • Work week = 5 days a week, must be able to work weekends.

  • Holidays off (Memorial Day 5/25/2026)

  • Between election periods hours will be reduced, and mandatory vacations will be scheduled.

  • During election: shifts range from 8 - 10 hours. Three mandatory days in the election, shifts will range from 14 - 20 hours.

  • Block off periods during which time off is not permitted - 5/1/2026 - 5/31/2026.

  • Time off request can be submitted at designated times.

Salary:

• $17.00 Hourly

Location:

• Harris County Elections 15600 Morales Rd. Houston, TX 77032

Work Environment and Physical Demands:

• Seated at desk in warehouse.
  

• This job is primarily a sedentary role, walking and standing are required only occasionally.

• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.