Telephone Operator - UPMC East

UPMC East is currently hiring a fulltime Telephone Operator to join our team!

Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved!

UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to work various shifts - including day, evening and overnight. This position will also have rotating weekend/holiday requirements.

UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint.

Candidates will be placed into the appropriate job title/salary grade based on experience and education.

Apply today to see where your career can go!

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran