Telecommunications Technician

Job Description:

The Digital Communications Systems Technician supports the installation, configuration, maintenance, and repair of analog, digital, and internet-based communication systems. This role operates under supervision and collaborates with senior technicians, engineers, and vendors to ensure reliable telecommunications infrastructure.

Key Responsibilities

• Install, configure, test, maintain, and repair communication systems and equipment
• Support analog, digital, and VoIP systems, including enterprise call platforms
• Work with:
• PBX and key telephone systems
• Cloud platforms (Microsoft Teams, WebEx, Zoom)
• Servers supporting voicemail, IVR, call recording, and automated attendants
• Install and maintain cabling infrastructure:
• Copper and fiber-optic cables
• Patch panels, wire management systems, and jacks
• Troubleshoot:
• Network and telecommunication circuits
• Voice and data systems
• Cabling and connectivity issues
• Perform moves, adds, and changes (MAC work) for telecom systems
• Configure and troubleshoot VoIP systems
• Collaborate with vendors and internal teams on installation and issue resolution
• Assist in evaluation and implementation of new equipment

Required Skills & Experience

• Minimum 3 years of experience in telecom systems installation and support
• At least 1 year at journey-level
• Strong troubleshooting skills across systems, circuits, and infrastructure
• Experience with:
• PBX and key systems
• Network telecommunications circuits
• Data communication equipment (modems, multiplexers, etc.)
• Knowledge of:
• VoIP technologies
• Cloud communications tools (MS Teams Voice preferred)
• Strong communication and customer service skills

Preferred Experience

• 5+ years working with:
• NEC PBX systems
• Nortel Norstar systems (MICS, Call Pilot, trunk/station modules, RAD)
• VoIP platforms (Cisco, Microsoft Teams Voice)

Education & Certifications

• High School Diploma or GED required