Job Title: Telecommunications Analyst II – Disconnect Coordination (DCT)
Location: Houston, TX
Duration: 12+ months contract to begin with high possible extension
Job Summary
We are seeking an experienced Telecommunications Analyst II to support the Disconnect Coordination Team (DCT). This role is responsible for executing telecom disconnect activities end-to-end, ensuring accurate billing cessation, inventory updates, and realization of cost savings.
The ideal candidate will have strong experience with telecom circuits, billing, and inventory systems, along with the ability to coordinate across multiple stakeholders to ensure timely and accurate execution.
Key Responsibilities
- Manage end-to-end execution of telecom disconnect activities
- Submit and track disconnect orders through Tangoe TEM or similar systems
- Coordinate with vendors, carriers, and internal stakeholders to ensure timely completion
- Maintain accurate telecom inventory and update billing systems post-disconnect
- Validate and report cost savings associated with disconnect activities
- Ensure all cost reductions are reflected in enterprise reporting tools
- Provide regular updates on project status and progress
- Collaborate with sourcing, digital teams, and site contacts for seamless execution
Required Qualifications
- Minimum 5+ years of experience in telecommunications or related field
- Strong understanding of:
- Telecom circuits (voice and data)
- Legacy systems (analog/dial tone)
- Telecom billing and inventory management
- Experience managing:
- Disconnect/service orders
- Vendor and carrier coordination
- Familiarity with Telecom Expense Management (TEM) tools (e.g., Tangoe preferred)
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and stakeholder management abilities
Preferred Qualifications
- Experience with Tangoe TEM platform
- Background in telecom cost optimization or savings validation
- Experience with reporting tools and data analysis
Key Skills
- Telecom Circuit Knowledge (Voice/Data/Analog)
- Disconnect & Decommissioning Management
- Telecom Billing & Inventory Management
- Vendor & Carrier Coordination
- Data Analysis & Reporting
- Stakeholder Communication
Disqualifiers
- Less than 5 years of relevant telecom experience
- Lack of understanding of legacy voice or network circuits
About the Role
This role requires close collaboration with cross-functional teams and external partners. The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks while ensuring accurate execution and financial outcomes.
