Nonexempt/Exempt (dependent on level);Full-time; 40 hours per week; Monday - Friday; 8:00 a.m. - 4:00 p.m.; full-benefits
This professional position is responsible for cable plant operations, design, analysis, procurement, and implementation of all aspects of the telecommunication network and systems which support almost 4,000 extensions serving Frederick County, City of Frederick, State of Maryland and several municipal government offices/agencies. This includes, but is not limited to, the Avaya telecommunications network and voice messaging platform; tele management software; move/add/changes to SIP and VolP sets, trunking, and E911.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- Employee Health Center with no or low-cost primary and urgent care
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
- Generous Tuition Reimbursement Program
- Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan
NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.
For more information, visit ourbenefitspage on the Frederick County Governmentjob opportunities webpage.
- Maintain the operations of the telecommunications network and cable plant
- Maintain telecommunications documentation
- Operate county vehicle to transport tools, equipment and materials to various county buildings; perform cable installation, maintenance, troubleshooting, and emergency response work at distributed locations as required
- Provide telecommunications planning assistance, consultative services, technical support and project management
- Avaya System Manager, Session Manager, Communication Manager, and Aura voicemail move/add/changes and support
- Configuration and management of voice gateways
- Microsoft Teams migration and support
- Lead research and testing, provide cost-benefit analysis and manage deployments of new technologies
- Procure, coordinate, and implement materials necessary to install all inside and outside voice/data cabling for work requests, remodeling and new construction projects as required
- Receive, review, analyze, and process invoices to ensure inventories and charges are correct for all telecommunications service
- Participate in development and administration of budgets involving telecommunications services
- As assigned, function as technical lead and point of contact, on services and projects assigned to IIT Voice Services
- Perform other related duties as required
To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.
The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Telecommunications Analyst I Requirements (Nonexempt $30.3892 - $51.6617):
- Associate’s degree
- Minimum 3 years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field
- Possession of a valid driver’s license
- Note: A combination of related education and/or work experience may be considered towards the overall requirement of this position
Telecommunications Analyst II Requirements (Nonexempt $32.5165 - $55.2780):
- Associate’s degree
- Minimum 5 years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field
- Possession of a valid driver’s license
- Note: A combination of related education and/or work experience may be considered towards the overall requirement of this position
Telecommunications Analyst III Requirements (Exempt $72,368.63 - $123,026.68):
- Bachelor’s degree
- Minimum 3 years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field
- Possession of a valid driver’s license
- Note: A combination of related education and/or work experience may be considered towards the overall requirement of this position
Senior Telecommunications Analyst Requirements (Exempt $82,854.85 - $140,853.24):
- Bachelor’s degree
- Minimum 6 years of work experience in telecommunications, computer science, information systems, cybersecurity, or a related field
- Note: A combination of related education and/or work experience may be considered towards the overall requirement of this position
NOTE: Placement into a I, II, III, or senior position level is based upon such qualifications as education, work experience, and relevant certification. The upper pay ranges reflect possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception
ADDITIONAL REQUIREMENTS:- Employees in this classification are designated as Non-Essential. An Essential Employee means the employee is considered necessary for the operation of County services. Essential Employees are required to report to work in the event of a weather incident, general emergency, or disasters when County offices are closed. They may be required to work overtime with little or no advance notice and may be required to report to work in emergency situations and/or after hours.
- The position may be considered essential personnel during emergencies and may be required to work to support County operations.
KNOWLEDGE / SKILLS / ABILITIES:
- Ability to maintain County Authorized Driver privileges
- Strong and effective troubleshooting skills
- Demonstrated effective project management skills
- Strong records-management skills, including the ability to review documents, identify/detect potential problems and document their resolution in a thorough and timely manner
- Analyze existing telecommunication costs, services, and networks for planning and developing strategies and applications to improve telecommunications services and/or reduce costs
- Effectively plan and organize work schedule and manage multiple priorities with minimal supervision
- Strong and effective spoken and written (English) communication skills
- Ability to develop and maintain effective working relationships with coworkers, government agencies and the general public
PREFERENCE MAY BE GIVEN FOR:
- Work experience with Avaya Call Manager and Modular Messaging
- Work experience with SIP sets and trunking
- Work experience with Cisco networking technology
- Work experience with copper and fiber cablings, terminations and troubleshooting
- Work experience managing telecommunications vendors relationships
- Ethernet, low voltage, and fiber testing tools work experience
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
- While working in this position, the employee is required to frequentlysit, walk, perform repetitive motions and drive; occasionally stoop/kneel, lift up to 20 pounds and reach; and rarely climbs, crawls, lifts between 20-50 pounds, pushing up to 40 pounds and pulls and up to 40 pounds
- While working in this position, the employee is required to constantly work indoors; occasionally work in noisy environments; and rarely works in dirty and dusty environments, work in confined spaces and work at heights
- This position may be required to cover after-hours calls and emergency (participate in emergency call coverage rotation)
- Provide own transportation as needed for meetings and other departmental priorities
- This position is designate as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policy
KIND OF EXAMINATION (may include):
- An evaluation of training and experience
- One or more interviews
- A pre-employment physical examination
- A pre-employment Security-Sensitive background investigation conducted by the Frederick County Sheriff’s Office
