Technology Support III - ITIL Framework

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer in Corporate Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in technical triaging & troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Collaborates closely with Payment Technology Development, Operations, and relevant Business teams
• Coordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLO
• Organize and distribute team workload to help achieve various service levels
• Documents and shares subject matter expertise within our team and organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proficiency in SQL and understanding of relational database concepts
• Familiarity with Unix/Linux operating systems and shell scripting

• Understanding of data structures, algorithms, and performance optimization principles

   

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud (AWS)
• Previous experience working banking or finance industry
• Experience building/configuring observability in tools such as Dynatrace, Datadog, Grafana, etc.