Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Technology Specialist, AV Systems Engineering - Academic Informatics & Technology, Req#2835588
Role Summary
As part of the Enterprise Video Collaboration team within Workplace Technology Services, the Technology Specialist, AV Systems Engineering leads implementation projects and provides AV & multimedia consultation and services to constituents across the Mount Sinai Health System. This role will drive the design and implementation of audio visual services, multimedia and collaboration technologies, and the integration of technology-rich learning spaces within the Mount Sinai Health System (MSHS) and Icahn School of Medicine at Mount Sinai.
Duties and Responsibilities
- Partners with academic, research, and administrative management and stakeholders to provide innovative audio visual solutions that promote easy to use in-room collaboration technologies.
- Acts as project manager for AV implementation projects and initiatives across MSHS. Liaises between project architects, technology consultants, project committees, and staff through all phases of large project design and ensures that institutional planning strategies and objectives are incorporated into the plans. Creates, communicates and manages project plans and other required project documentation and provides updates as necessary.
- Provides project consultation on the design & installation of video and digital media display systems. Acts as a key technical interface to outside integrators and contractors in support of technology installation and ensures that as-built documentation is provided.
- Coordinates outside production services for large projects and special events. Provides support for high profile events, including live feeds and program captures.
- Provides video and production support to teaching faculty who schedule live demonstrations and exams.
- Acts as a liaison between outside companies and Mount Sinai support departments, such as engineering, security and peri-operative services.
- Serves as a key a point of contact for the escalation and rapid resolution of AV technology issues for the user community.
- Acts as a key technical interface to counterparts supporting IT infrastructure across MSHS, most particularly in the areas of networking and IT security.
- Collaborates with counterparts supporting academic systems to ensure effective technology solutions in classrooms and learning spaces.
- Conducts research on emerging technologies and recommends technologies that will improve ease of use, performance, reliability, cost effectiveness, and infrastructure flexibility. Maintains knowledge of technological advances & trends in media acquisition, production and distribution, including multi-camera video set-up, engineering and production techniques.
- Manages the the campus's IP video system infrastructure, including expansion, certification testing, and operations. Maintains hardware interfacing for lecture capture system devices.
- Provides mentorship and occasional indirect supervision of AV technicians and outside contractors.
Education and Experience
- Bachelors degree in a related technology discipline and 7 years of enterprise AV and collaboration experience.
- Prior experience implementing and supporting AV and collaboration solutions in an academic and/or health sciences environment.
- Strong familiarity with ITIL service management and project management principles.
- Experience interacting with and directing outside system integrators and contractors.
- Hands-on experience with a variety of digital collaboration and communication tools, including video conferencing (e.g., Polycom), cloud-based collaboration systems (e.g., Zoom) and lecture capture systems (e.g., Echo 360).
- Extensive knowledge of control systems (Crestron & Extron), audio and video signal flow, amplifiers, microphones, HD cameras, room scheduling systems, and related AV components.
- Substantial knowledge of supporting technologies, including networking, DNS, Active Directory, Windows, Linux, Mac OSX, Mobile OS, and IT security principles.
Skills & Abilities
- Excellent project management, analytical, and organizational skills.
- Excellent interpersonal skills, with ability to work independently and in a collaborative team environment.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to effectively interface with a diverse community of end users and constituents.
- Excellent customer service and support skills.
- Self-motivated, able to multi-task and to excel in a fast-paced academic and health sciences environment.
- Ability to adapt quickly to new and emerging technologies.
- Excellent written and verbal communication skills.
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers
We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.
Explore more about this opportunity and how you can help us write a new chapter in our history!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.
EOE including Veterans and Disabled
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $120,000.00 - $180,060.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
