Job Title: Technical Writer
Job Location: Berkeley Heights, NJ
Job Type: Fill Time
About Us:
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. Our current focus and innovation in Digital Hyper expansion TM offers nearly limitless opportunities for career growth. For a brief 1-minute video about us, you can check out https://youtu.be/uJWBWQZEA6o.
About Role:
What to expect
- Translate complex technical concepts into clear, client‑ready documentation for developers and partners
- Produce and maintain API docs, SDK guides, integration walkthroughs, and FAQs
- Ensure docs are accurate, consistent, and aligned with product behavior and supported use cases
- Apply a developer-first mindset: clarity, examples, edge cases, and common pitfalls
- Create content that supports self-service integration and reduces support dependency
How they’ll work
- Partner closely with product, engineering, and developer experience teams
- Intake requirements from specs, APIs, and source code—not just verbal guidance
- Iterate quickly based on technical reviews and feedback
- Follow established style guides, terminology, and information architecture
Deliverables
- End‑to‑end integration guides (getting started → advanced flows)
- Reference documentation (API endpoints, parameters, errors)
- Code samples and diagrams (where appropriate)
- Update and version docs alongside product releases
What success looks like
- Faster developer onboarding and time to first transaction
- Fewer “how do I integrate?” support questions
- Documentation that is publish‑ready, scalable, and reusable across teams and channels
Experience Requirements
- Proven experience as a technical writer for APIs, platforms, or developer products
- Strong understanding of REST APIs, JSON, authentication flows, and webhooks
- Experience documenting integration guides and reference documentation
- Comfortable working from technical specs, API definitions, and source code
- Prior exposure to payments, fintech, or B2B SaaS platforms a plus
- Familiarity with developer portals / docs-as-code workflows (e.g., Git, Markdown, OpenAPI)
- Able to collaborate effectively with engineering and product teams
- Track record of producing clear, high-quality, externally published documentation
