Our client, an automotive software company, is looking for someone to join their team as a Technical Service Engineer. This role is onsite in Mountain View, CA.
*This is an ongoing W2 contract with benefits offered*
This role serves as a senior escalation point for complex technical issues and plays a key part in end-user support, office network reliability, and IT asset lifecycle management.
What You Will Be Doing
Help Desk & End-User Services
- Lead daily Help Desk operations and support escalations
- Manage onboarding/offboarding, access provisioning, and compliance tasks
- Monitor SLAs, KPIs, and service performance metrics
- Maintain documentation, SOPs, and knowledge base resources
- Mentor junior administrators and support continuous process improvement
- Support Windows, macOS, iOS, and Ubuntu environments
- Manage digital workplace tools and collaboration platform efficiency
- Participate in incident, change, and problem management activities
Network & Infrastructure Support
- Provide second-line support for network and end-user connectivity issues
- Assist with infrastructure upgrades, deployments, and migrations
- Support implementation of network and AV hardware
- Help maintain DNS, DHCP, VPN, wireless, and firewall environments
- Contribute to security, audit, and compliance initiatives
IT Asset Lifecycle Management
- Maintain hardware and software inventory accuracy
- Track assets from procurement through retirement
- Monitor licensing compliance and usage trends
- Support hardware/software purchasing decisions
- Generate reporting for internal governance and audits
Required Qualifications
- 6+ years of IT support / Help Desk experience
- 2+ years in a senior or escalation support role
- Strong troubleshooting experience across Windows, macOS, iOS, Ubuntu
- Experience with ticketing systems (e.g., Jira Service Management)
- Working knowledge of switches, firewalls, DNS, DHCP, VPN, and wireless technologies
- Experience with asset lifecycle and ITSM processes (e.g., ITIL)
Preferred Qualifications
Experience with identity platforms such as:
- Microsoft Entra ID (Azure AD)
- SailPoint
- Zscaler
Certifications such as:
- CompTIA A+, Network+, Security+
- Microsoft Modern Desktop Administrator
- Apple Certified Support Professional (ACSP)
- CCNA
- ITIL Foundation
