About ClearHello
From idea to launch, ClearHello helps clients build a reliable online presence, strengthen their visibility, and stay immediately connected with the people that they serve.
In a digital age we are a human-centric communications company. From our customers, to our staff and community, everything we do revolves around bettering the lives of the people around us. Ingenuity and collaboration drive us to constantly integrate new solutions, keeping our services simple and efficient for our customers. Meaningful connections are our objective. Our communications services are the tools. Facilitating meaningful connections underlies the spirit of what we do.
Position Description:
The Technical Sales Specialist plays an integral role collaborating with the Sales, Development, and Product teams and is primarily responsible for bridging technical expertise and product knowledge with sales acumen to educate clients and sell complex technical communications products and services.
This position will drive business growth by understanding customer needs, provide technical solutions, and effectively articulate the value of our products and services.
Success in this role is defined by analyzing customer requirements, preparing technical proposals and demonstrations to explain product functionality, showcase how solutions add value by lowering costs and increasing productivity, and selling those customized solutions to new and existing clients to increase revenue.
Essential Job Duties and Responsibilities:
- Propose, present, and sell customized products and services in alignment with client business objectives by matching them with optimal solutions.
- Create and conduct compelling sales presentations and customized technical demonstrations to showcase product capabilities that serve as solutions to client needs.
- Proactively engage and collaborate with Development, Sales, and Products teams to achieve unified and defined business objectives by leveraging knowledge of products and services to align company offerings with client needs.
- Utilize keen technical, persuasion, and active listening skills to understand customer needs to suggest and sell product solutions to meet those needs.
- Customize sales strategy by understanding critical customer needs and utilizing internal product and brand knowledge.
- Partner with stakeholders as needed to drive strategic deals, analyze customer requirements, and prepare technical sales proposals.
- Proactively identify and secure new business opportunities to expand existing client portfolios.
- Provide pre-sales support by answering technical inquiries and participating in sales meetings.
- Frequently collaborate with the Development team to provide post-sales support to customers, including technical troubleshooting and customer training, to ensure optimal satisfaction with our products and services.
- Provide ad hoc troubleshooting and informative overviews (via phone, video, and screen share) as they arise to help end users overcome challenges and address their questions before and after purchase.
- Relay client feedback to Development and Product teams and follow up as needed to support clients inquiries and services needs.
- Communicate with stakeholders by providing analytics and status of open proposals.
- Utilize CRM to follow up on client proposals, status, and communication.
- Manage multiple complex proposals simultaneously with clarity, accuracy, and confidence.
- Update and communicate with sales teammates, department colleagues and leadership on a consistent basis.
- Other tasks as assigned by leadership.
Skills, Experience, and Education:
- A minimum of three years of sales and customer service support experience.
- Strong technical background, preferably in the IP-based voice/communications industry.
- Strong experience using, understanding, and communicating about JSON data structures.
- Ability to read API documentation and interact with it using tools such as cURL, Postman or Bruno.
- Understanding of automated systems, and internet and cloud-based systems.
- Experience on the Linux command line and familiarity with MySQL and javascript and/or other scripting languages a plus.
- Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences.
- Experience working cross-functionally with teams.
- Demonstrated relationship-building, problem solving and analytical abilities.
- Ability to clearly and concisely convey ideas in both verbal and written form.
Core Competencies:
- Excellent interpersonal and communication skills with a passion for developing and maintaining strong client relationships to increase customer satisfaction and loyalty.
- Self-motivated and target-driven with a proven track record of meeting or exceeding business and sales objectives.
- Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.
- Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
- Artfully deploy sales strategies and negotiation skills to close deals.
- Represent the company and internal and external clients with courtesy and professionalism.
- Strong organizational skills and attention to detail, with a demonstrated ability to work independently, manage multiple projects, prioritize, and manage a high volume of tasks, deadlines, requirements, and decisions.
- Proven ability to efficiently work in a remote team environment with support from leadership.
General Company Requirements:
- Be a collaborative part of an organization that is team-based, positive and supportive.
- Be dependable, trustworthy, and always make ethical decisions.
- Cultivate meaningful connections.
- Continue to learn in the field and build knowledge.
- Think critically about how to solve problems and suggest solutions.
What We Offer:
- Company paid medical, dental, and vision insurance.
- Company matching to a Simple IRA.
- Flexible time off and paid holidays.
- Remote work arrangements.
- A supportive, cohesive, and inclusive work environment where all employees are critical to the success of the company and have regular connectivity meetings with leads.
- Career development potential, mentorship, and training within a supportive, fun, and growing company.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Work Authorization:
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Pay Range:
The expected annual salary range for this full-time exempt position is $68,000 to $84,000.
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with geographical market data, or other law.
Location:
ClearHello is based in Escondido, California.
Qualified candidates may send their resume and cover letter to hr@clearhello.com.
