Technical Sales Engineer – Steel Refractories

Key Responsibilities:

Technical Sales & Business Development:

• Promote and sell shaped refractories such as:
• MgO-C Bricks
• AMC Bricks
• Promote and sell unshaped refractories such as:
• Basic gunning mass
• Castables and DVM for tundish
• Shotcreting materials
• Participate in RFQs and trials.

Application & Performance Monitoring:

• Hands-on monitoring of refractory performance in:
• Ladles (metal zone, slag zone, bottom)
• EAF/BOF vessels
• Tundish working lining (DVM, castable)
• Torpedo and RH degasser applications
• Conduct post-mortem analysis and life improvement studies.
• Track consumption patterns (kg/ton) and suggest optimization.

Trial Management & Technical Support

• Plan, execute, and monitor refractory trials at customer sites.
• Coordinate with plant operations during installation, gunning, casting, and dry-out.
• Troubleshoot application issues and recommend corrective actions.

Customer Relationship & Coordination

• Develop strong relationships with SMS operations, refractory maintenance, and purchase teams.
• Act as a single point of contact between customer and plant/technical team.
• Provide regular technical reports and performance feedback.

Documentation & Reporting

• Prepare trial reports, performance reports, and technical presentations.
• Maintain data on lining life, consumption, and cost per ton steel.
• Support marketing team with case studies and technical inputs.

Required Skills & Competencies:

• Strong knowledge of SMS refractory practices and failure mechanisms.
• Practical experience in gunning, casting, and brick lining supervision.
• Understanding of steelmaking processes (Ladle, EAF/BOF, Tundish, RH, Torpedo).
• Ability to interpret refractory wear patterns and recommend solutions.
• Good communication and presentation skills for technical discussions.
• Proficiency in MS Excel and reporting tools.

Qualification & Experience:

• Diploma / B.E. / B. Tech in Ceramic / Metallurgy / Mechanical Engineering.
• 8 to 10 years of experience in steel refractory technical sales or application. Prior site experience in steel plants is mandatory.