Technical Instructor, High Density Enablement

POSITION SUMMARY

The High-Density Cooling Technical Instructor at Vertiv will be responsible for designing, delivering, and evaluating technical training programs focused on Vertiv’s high-density cooling solutions for data centers. This role is essential to ensuring internal & external associates possess a deep understanding of Vertiv’s advanced cooling technologies, design philosophy, specification & sizing processes, installation processes, maintenance practices, and troubleshooting techniques for high-performance cooling products like coolant distribution units, rack & row manifolds, heat exchangers, and secondary fluid networks.

RESPONSIBILITIES

• Develop and Implement Training Programs: Design and conduct interactive training sessions on high-density cooling systems, addressing product installation, configuration, performance optimization, and maintenance.
• Technical Expertise: Serve as a subject matter expert on Vertiv’s high-density cooling portfolio, continuously updating training content to reflect technological advancements and best practices in data center cooling.
• Training Materials: Create comprehensive training documentation, instructional guides, multimedia presentations, and hands-on training exercises tailored to different learning preferences.
• Evaluation and Feedback: Assess training program effectiveness through participant feedback, knowledge assessments, and performance outcomes, making improvements as needed.
• Stakeholder Collaboration: Collaborate with product managers, engineers, and technical support teams to align training with product specifications, updates, and customer needs.
• Cross-Functional Collaboration: Build and maintain strong working relationships with sales, service, solutions, offering, applications, and engineering teams to ensure alignment in training content, effectively address specific team needs, and support customer satisfaction goals.
• Safety and Compliance: Ensure all training programs emphasize safety best practices, proper use of PPE, and adherence to Vertiv’s safety protocols and industry standards. Demonstrate safe handling of high-density cooling equipment and educate participants on risk mitigation to foster a culture of safety within all training sessions.
• Global Team Collaboration: Coordinate with Vertiv’s regional teams across different geographies to tailor training programs that address specific technical requirements, compliance standards, and cultural nuances. Facilitate consistent knowledge-sharing across regions and adapt training content to meet the needs of diverse international audiences.
• AR/VR Training Integration: Leverage augmented and virtual reality (AR/VR) technologies to create immersive, interactive training modules that enhance understanding of complex high-density cooling systems.

QUALIFICATIONS

• Bachelor’s degree in Mechanical Engineering or related technical field. Technical experience (5+ years) in Thermal Systems acceptable. 
• 2+ years’ experience in technical training, preferably in the cooling or HVAC industry.

• Strong communication and presentation skills, with experience in instructional design and training delivery.

   

PHYSICAL DEMANDS

• Lifting and Moving Equipment: Technical trainers may need to handle, move, or demonstrate heavy cooling equipment, requiring safe lifting practices and the use of mechanical aids where possible.
• Extended Standing and Walking: Training sessions, especially hands-on or site tours, may require prolonged standing, walking, and navigating around equipment racks and systems.
• Use of PPE: When required, trainers should consistently wear and enforce the use of PPE, such as safety glasses, gloves, and protective footwear, especially when working around moving parts or hazardous fluids.

ENVIRONMENTAL DEMANDS

• Temperature and Humidity Extremes: Data centers may operate under controlled but varied temperatures, especially in areas where cooling systems are in high demand. Trainers must be prepared for fluctuations in temperature and high humidity levels within certain data center zones.
• Noise Levels: Mechanical cooling systems and high-density racks can create elevated noise levels, requiring the use of hearing protection in certain areas.
• Confined Spaces: Some cooling equipment may be located in tight spaces, necessitating careful navigation and awareness to avoid injuries.
• Exposure to Chemicals: Trainers may come into contact with coolants and other fluids, requiring adherence to safety procedures for handling and disposal to avoid skin or respiratory exposure.

TRAVEL REQUIRED

• 10%-20%