Technical Account Manager (Remote – Cincinnati or Cleveland, OH)
Travel Requirement: 30–50%
Overview:
This role is 100% remote for candidates located in the Cincinnati or Cleveland, Ohio areas.
Position Summary:
The Technical Account Manager is responsible for managing and growing customer accounts that require a high level of technical knowledge and expertise. This role primarily engages with the dealer network through phone, online platforms, and on-site visits to deliver solutions and drive sales success.
The ideal candidate will bring relevant industry experience, with a strong preference for those who have V-Twin or Metric product and sales knowledge.
Duties:
- Customer Engagement: Cultivate and maintain strong relationships with multiple clients in a given territory while actively seeking out new business opportunities. Conduct face-to-face meetings and presentations to showcase our solutions and address Customer needs.
- Sales Account Planning and Execution: Develop and execute Sales plans to penetrate and expand accounts. Utilize a mix of outbound calls, emails, and digital communications to achieve Sales goals and meet or exceed KPIs.
- Opportunity Identification: Identify and qualify high-potential opportunities by aligning with current promotions and leveraging new capabilities. Analyze market trends and Customer feedback to inform broader team and adapt selling strategies effectively
- Prospecting and Conversion: Engage with key decision-makers and influencers to uncover and convert new business prospects. Tailor your approach to resonate with various stakeholders and address their unique pain points.
- CRM Management: maintain accurate and up-to-date Account information in the CRM system. Track competitive intelligence, Opportunity metrics, and client interactions to support strategic decision-making and Sales efforts.
- Customer Needs Analysis: Gain a deep understanding of Customer business objectives and challenges. Translate these insights into compelling value propositions that highlight our company’s competitive advantages.
- Product and market Knowledge: Stay informed about our Product offerings, market trends, and the competitive landscape. Use this Knowledge to effectively position our solutions and address client needs.
- Collaboration and Coordination: Work closely with cross-functional teams to share insights and feedback to enhance overall Sales strategies.
- Review SKU listings to achieve best share position and optimization of account inventory and purchasing pattern. Use this knowledge to gain additional product placement.
- Market Expansion: Identify and pursue opportunities to capture additional market share and address emerging Needs within the territory and targeted customers
Education & Qualifications:
- High school Diploma / Degree, Bachelor’s degree preferred
- Proven experience of 2-3 years in dealer network sales
- V-Twin or Metric experience required
- Strong ability to build and maintain client relationships
- Excellent communication and presentation skills
- Proficiency with CRM systems and sales tools
- Self-motivated with a results-oriented mindset
- Ability to travel up to 30%-50%
- Strong computer skills: Microsoft Word, Excel, PowerPoint, NetSuite and CRM experience preferred
- Excellent presentation, forecasting and analytical skills with a strategic mindset
- Organized with the ability to handle multiple tasks in a fast-paced environment. Manage and implement existing Western Power Sports Brand strategies, promotions, programs and objectives to ensure timely and effective outcomes