Technical Account Manager

Overview

We are seeking a client-facing Technical Account Manager to serve as the primary point of contact for our managed services customers. This role blends relationship management with technical oversight, ensuring clients receive proactive, high-quality IT support and strategic guidance aligned with their business goals.

Responsibilities:

• Serve as primary point of contact for client accounts
• Oversee service delivery, SLAs, and escalations
• Lead regular check-ins/QBRs and provide strategic IT guidance
• Coordinate with internal teams to resolve issues and execute projects
• Identify opportunities to expand services

Qualifications:

• 4+ years in IT, with client-facing experience
• MSP experience preferred
• Strong knowledge of Windows, O365/Azure, networking, and security
• Excellent communication and organizational skills