Adobe is seeking a Technical Account Manager to support Ultimate Success customers within the Digital Experience organization. This role is focused on building and maintaining trusted customer relationships while helping enterprise clients maintain operational health, adopt new functionality, and maximize value from Adobe solutions.
This is a highly customer-facing role requiring strong leadership, executive communication, technical curiosity, and experience managing complex enterprise accounts in a SaaS or software environment.
Responsibilities
Build, develop, and maintain one-on-one relationships with enterprise customers
Deliver technical services designed to support customer operational health and solution adoption
Manage and prioritize a complex book of business while maintaining high customer satisfaction
Partner with Customer Success and Sales leadership to support retention and value realization efforts
Support key customer accounts and assist with critical issue management when needed
Identify customer needs through discovery and consultation
Drive customer engagement around Adobe Digital Experience solutions
Collaborate cross-functionally on customer concerns, process improvements, and operational initiatives
Communicate complex technical concepts clearly to customers and internal stakeholders
Navigate escalations and complicated customer situations professionally
Qualifications
5+ years of experience in Technical Account Management, Professional Services, Customer Support, or related enterprise SaaS environments
Prior people leadership or mentoring experience within customer-facing technical teams
Experience managing enterprise-level customer relationships and complex books of business
Strong customer communication and executive presence
Ability to handle escalations and maintain high CSAT outcomes
Strong organizational and problem-solving skills
Ability to prioritize, remove blockers, and drive customer success initiatives
Experience explaining technical concepts to both technical and non-technical audiences
Experience with Adobe Digital Experience products preferred
Strong preference for experience with Adobe Experience Manager (AEM), Workfront, or GenStudio