POSITION SUMMARY - Technical Customer Success Manager or Technical Account Manager
The Technical Customer Success Manager (TCSM) is a hybrid strategic and technical owner within Cirrascale’s premium white‑glove engagement model. This senior role owns a select portfolio of strategic customers while serving as the technical authority for Cirrascale’s most complex and mission‑critical environments.
This role combines deep hands‑on technical expertise with full post‑sale ownership. Senior Technical White Glove CSMs are accountable for onboarding, technical adoption, value realization, expansion, and long‑term partnership growth, translating complex AI and infrastructure outcomes into measurable business impact. Success in this role directly drives customer retention, expansion revenue, and market leadership through technical excellence and executive‑level customer influence.
KEY RESPONSIBILITIES
- Fully own the end‑to‑end post‑sale lifecycle for a small number of strategic / VIP accounts, including onboarding, adoption, value realization, renewal, and expansion
- Serve as both the technical authority and executive‑level relationship owner for assigned customers, acting as a trusted advisor
- Lead technical onboarding, architecture design, performance optimization, reliability, and workload scaling for AI training and inference environments
- Drive measurable customer outcomes through technical reviews, optimization initiatives, and roadmap alignment
- Partner closely with Engineering, Operations, Support, and Product teams to resolve complex issues and ensure a consistently world‑class experience
- Support Strategic White Glove CSMs by providing senior technical leadership during Executive Business Reviews, renewals, and expansion discussions
- Translate technical performance and outcomes into clear business value, success metrics, and long‑term growth opportunities
REQUIREMENTS
- 7–10+ years of experience across Technical Account Management, Solutions Engineering, Cloud Architecture, or senior Customer Success roles with direct customer ownership
- Proven experience owning the full post‑sale lifecycle for strategic or enterprise customers, including onboarding, adoption, value realization, expansion, and long‑term account growth
- Demonstrated success influencing and driving expansion revenue through technical leadership, trust, and outcome delivery
- Hands‑on experience supporting production‑grade AI training and inference environments
- Strong background in infrastructure, containers, distributed systems, and performance optimization
- Ability to operate as a trusted advisor to both technical and executive stakeholders, with strong executive presence
- Proven track record of accountability and ownership in high‑expectation, customer‑facing roles
- Ability to translate complex technical performance into clear business impact and customer value
- Systems thinker with strong judgment, prioritization, and operational execution skills
BENEFITS
Benefits include:
- 401(k) with company match.
- Health, dental, and vision insurance.
- Paid time off (PTO).
- Opportunities for professional development and growth.
WHY JOIN CIRRASCALE?
Join a growing team that's pushing the boundaries of AI infrastructure. At Cirrascale, you’ll contribute to projects powering next-generation AI applications while working with top-tier hardware in a collaborative and innovative environment. From custom deployments to hands-on customer support, every role here plays a part in enabling breakthroughs in AI.
Cirrascale Cloud Services is an equal opportunity employer committed to diversity and inclusion.
Please apply at careers@cirrascale.com
