Tech Bus Services Sr Associate - Electronic Records Management-RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Through partnership within Wells Fargo Technology, and across the WF enterprise, the Chief Operation Office (COO) and Governance groups support the Wells Fargo & CO vision with key priorities and a commitment to customer through system availability, robust service offerings, innovative solutions and services that exceed Wells Fargo customer’s expectations and directly enable them to succeed financially. The Application Compliance Initiatives team is currently searching for a Technology Business Services Associate to work with fellow team members to support the Electronic Records compliance program initiatives such as gathering key information on proposed application and process solutions to ensure the teams are operating in compliance with Records Management Policies & Standards, with a high focus on process improvements, controls and governance.

Specific functions with this role will include:
• Supporting the Electronic Records (eRecords) Management Program processes, including validation, implementation, process improvements, metrics, and on-going program maintenance. 
• Focal point for driving process change to streamline and improve effectiveness of application’s compliance to Wells Fargo Records Management. Including but not limited to Electronic Records and Information, Applications, Records Retention, Storage and Destruction Standards. 
• Working with others in Records Management throughout Wells Fargo on compliance and remediation efforts.
• Coordination with key stakeholders and decision makers to disposition requirements and enforcement. 
• Developing communications and reporting on eRecords program components and activities. 
• Supporting and/or leading critical compliance and process optimization initiatives in the eRecords space. 

RWF – Please note that “RWF” is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.

• 7+ years of technology experience
• 4+ years of process design or improvement experience
• 4+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
• 3+ years of business process development experience

• Experience managing multiple medium technology development efforts within a major line of business
• Ability to influence across all organizational levels, particularly senior management
• Experience developing and cultivating professional relationships
• Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
• Ability to identify business needs and deliver solutions in close partnership with line of business and technology
• Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
• Ability to interact with all levels of an organization
• Ability to manage information governance policies and procedures
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to work effectively in a virtual team environment
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Knowledge and understanding of compliance or operational risk
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills
• Strong relationship management skills
• Experience articulating issues, risks, and proposed solutions to various levels of staff and management
• Experience coordinating multiple tasks within aggressive time frames

• Flexibility to work different shifts

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.