Job Description: Credit Card Product - MIS Team Manager
Department: Credit Card-Marketing HO
Experience Level: 4 to 7 years overall (2–3 years in credit card domain is preferred)
Grade : M4-M5
Key Responsibilities:
1. Data Management & Reporting:
· Develop and maintain robust MIS (Management Information System) for credit card products.
· Generate and automate regular reports and dashboards using DEX, SAS, SQL, Power BI, and Excel.
· Perform detailed credit card portfolio analysis, transaction trends, and product performance to provide actionable insights.
· Ensure timely delivery of accurate analysis reports to stakeholders and senior management.
2. Business Insights & Analytics:
· Conduct deep-dive analysis on credit card portfolios to identify growth opportunities and risks.
· Monitor key performance indicators (KPIs) such as spend patterns, customer retention, delinquency rates etc.
· Support product teams in pricing strategies, credit risk evaluations, and campaign performance.
3. Data Integrity & Quality:
· Ensure data accuracy and consistency across all reporting systems and databases.
· Collaborate with IT and data engineering teams to resolve data discrepancies and system issues.
4. Stakeholder Collaboration and Team management:
· Work closely with product managers, risk teams, and marketing teams to support data-driven decision-making.
· Present insights and findings in a clear, concise manner to technical and non-technical audiences.
· Lead a team of 3-5 people.
5. Process Improvement:
· Identify and implement opportunities for process automation and efficiency improvements.
· Stay updated on best practices and emerging tools in data analytics and reporting.
Qualifications & Skills:
Technical Expertise:
Proficiency in DEX, SAS, SQL, Power BI, and advanced Excel (including pivot tables, macros, and complex formulas) is a must.
Strong understanding of data visualization principles and dashboard creation.
Industry Knowledge:
2–3 years of hands-on experience in the credit card domain, with exposure to product performance and portfolio analysis.
Familiarity with credit card lifecycle processes, customer segmentation, and regulatory compliance.
Analytical & Problem-Solving Skills:
Exceptional ability to interpret complex data and present actionable insights.
High attention to detail and accuracy in data analysis.
Soft Skills:
Excellent communication and presentation skills.
Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
Preferred Qualifications:
Experience with advanced analytics tools or programming languages (e.g., Python, R).
Certification in data analytics tools like DEX, SAS, Power BI, or SQL is a plus.