Tapestry Applications Analyst - System Configuration

Position SUMMARY

The Tapestry Applications Analyst is responsible for designing, implementing, and maintaining Tapestry and the related suite of applications within the organization. To do this, the Analyst works closely with Health First Health Plans (HFHP) operational staff and stakeholders by providing a customer-centric experience. Also acting as a communication hub, this position coordinates the information technology activities for their assigned areas based on user requirements.

Primary Accountabilities

1. Understands user workflows, core functions, and processes of the supported business area which may include claims, enrollment, medical management, provider, customer service and data.
2. Designs, configures, tests, troubleshoots and maintains programs/applications.
3. Apply detailed knowledge of system functionality to implement new applications and modules.
4. Document business requirements, current and future state workflows, and any custom builds as appropriate.
5. Coordinate and participate in all testing phases of associated applications during implementations and upgrades.
6. Research and resolve issues with external and internal resources as needed.
7. Provide support during go-live events, including during standard off-hours support times.
8. Lead small and medium-sized projects with minimal managerial oversight. Develop key project management tools, including project plans, issues logs, testing plans, and go-live events.
9. Responsible for ongoing on-call duties for incidents outside of business hours.
10. Participate in cross-training for personal development and to ensure adequate secondary coverage on all applications.

MINIMUM QUALIFICATIONS

• Education: Associate’s degree
• Licensure: None
• Certification: Epic Certified within six months of hire.
• Work Experience: Two years in healthcare or one year of experience supporting technology systems.
• Work Experience in lieu of Education: Four years in healthcare or supporting technology systems.
• Knowledge/Skills/Abilities:

1. Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint.
2. Ability to work autonomously with minimal supervision.
3. Strong critical thinking skills.
4. Strong communication skills and professional presence.
5. Ability to maintain composure in stressful environment.

PREFERRED QUALIFICATIONS

• Education: Bachelor’s degree in a relevant field.
• Licensure: No additional
• Certification: No additional
• Work Experience: Experience in healthcare, specifically areas in claims, enrollment, medical management, provider, customer service or data.
• Knowledge/Skills/Abilities: No additional

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.