Table Games Supervisor - Experienced in Craps

Must have Craps experience for this position!  

$5,000 Bonus (Restrictions apply)

Supervises the operations of table games on an assigned shift, placing special emphasis and positive energy on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high quality customer service to all patrons and team members. 

• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. 
• Conveys positive energy and enthusiasm focusing on the customer interaction. 
• Communicates service problems, team plans, and property promotions in buzz sessions and facilitates problem-solving meetings with team. 
• Immediately addresses service issues and follows up to ensure guest satisfaction. 
• Develops highly skilled, successful team members, sets realistic and measurable service standards and holds employees accountable for meeting them. 
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. 
• Addresses team member performance issues, coaches for improvement and provides ongoing feedback. 
• Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. 
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. 
• Includes training, selecting, directing work of Table Games personnel, maintaining production, appraising team members’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members’ questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. 
• Verifies all gaming table transactions/operations in supervised area. 
• Maintains awareness of activity on games in area of supervision, escalating issues when appropriate. 
• Verifies issuance of credit after completion of all authorization procedures. 
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. 
• Verbally informs the Assistant Table Games Shift Manager as well as surveillance of unnatural or irregular play. 
• Presents oneself as a credit to the company and encourages others to do the same. 
• Leads by example and always serves as a role model to all team members. 
• Supports department, property and company initiatives without reservation.