Overview
We are a long-established Managed Services Provider hiring a System Administrator to provide Tier 2/2.5 support across Microsoft, Windows Server, Azure, networking, firewall, and client infrastructure environments. This is a hybrid WFH role with a 50/50 split between being onsite and working from home.
This role is ideal for someone with MSP experience who enjoys client-facing support, strong troubleshooting, and a healthy mix of support tickets, escalations, onsite work, and project exposure. You will support small to mid-sized business and legal clients in Orange County while working in a team environment that values work-life balance, accountability, documentation, and long-term career growth
.
Responsibiliti
- esProvide Tier 2/2.5 support across Microsoft 365, Azure, Windows Server, and desktop environmen
- tsTroubleshoot escalated issues involving workstations, user software, connectivity, permissions, and client applicatio
- nsSupport Azure, Azure Virtual Desktop, Office 365, and hybrid Microsoft environmen
- tsConfigure and troubleshoot SonicWall firewalls, VPNs, and basic network equipme
- ntUse ConnectWise, Ninja RMM, IT Glue, and related MSP tools to manage tickets and documentati
- onProvide onsite client support 1–3 days per week as need
- edParticipate in an after-hours on-call rotation one week every two mont
- hsAssist with project work including migrations, deployments, upgrades, and infrastructure improvemen
- tsCommunicate clearly with clients and provide responsive, professional suppo
rt
Required Experie
- nceExperience working for a Managed Service Provi
- der3+ years of IT support, systems administration, or escalation support experie
- nceStrong Microsoft 365, Azure, Azure Virtual Desktop, and Office 365 experie
- nceExperience with Windows Server and Windows desktop operating syst
- emsExperience troubleshooting SonicWall firewalls, VPNs, and network connectivity iss
- uesFamiliarity with MSP tools such as ConnectWise, Ninja RMM, IT Glue, or similar platfo
- rmsAbility to troubleshoot independently, document clearly, and support clients professiona
- llyStrong communication skills and comfort working in a hybrid client-facing r
ole
Bene
- fits100% paid Medical, Dental, Vision, and Life Insur
- ance401(k) with employer matching contribut
- ionsProfit Sha
- ringPaid Vacation, PTO, and Paid Holi
- daysWork From Home flexibi
- lityInternal career growth opportuni
ties