Desktop Systems Specialist
We are seeking a Desktop Systems Specialist to support enterprise device provisioning, imaging, and deployment initiatives. This role plays a critical part in ensuring devices are securely configured, compliant, and ready for end users as part of large scale refresh and deployment programs.
What You’ll Do
Device Imaging and Configuration
- Perform Windows device imaging using standard provisioning tools such as Autopilot, Intune, and Entra ID
- Configure devices in alignment with enterprise security requirements, including BitLocker encryption, endpoint compliance validation, and baseline policy enforcement
- Troubleshoot imaging failures, driver issues, network related setup errors, and post image provisioning issues
Staging, Validation, and Deployment
- Stage devices for user pickup or shipment by completing quality checks, labeling, hardware inspections, and accessory preparation
- Validate device readiness by confirming compliance posture, device health, enrollment status, and authentication functionality
- Execute refresh workflows according to standardized processes and service readiness timelines
Operational Coordination and Escalation
- Partner with service desk leads, endpoint engineering, asset management, and logistics teams to resolve technical blockers
- Escalate complex provisioning issues with clear documentation, troubleshooting steps, and diagnostic details
Documentation and Compliance
- Maintain accurate provisioning records, device status updates, and compliance documentation in ServiceNow
- Ensure asset records are updated accurately, including assignment, classification, and lifecycle status
- Support audit requirements by documenting provisioning steps, exceptions, and deviations from standard process
Process Improvement and Knowledge Sharing
- Participate in process improvement efforts, root cause analysis, and post project reviews
- Provide guidance and mentorship to new technicians to promote quality, consistency, and customer service excellence
What We’re Looking For
- Experience with Windows provisioning tools such as Autopilot, Intune, and Entra ID
- Strong troubleshooting skills across hardware, imaging, and operating system deployment
- Familiarity with enterprise security and compliance controls including BitLocker and device health policies
- Experience maintaining accurate records in ServiceNow or similar ITSM/ITAM tools
- Strong communication skills with the ability to collaborate across technical and non technical teams
- Ability to lift, move, and stage hardware as part of daily provisioning activities
Nice to Have
- Prior Desktop Systems Specialist or Service Desk experience
- Experience supporting high volume refresh or deployment projects
- Knowledge of corporate hardware standards, asset management workflows, and device lifecycle management
