Instructions
Must have Epicor experience from version 9 or 10 through Kinetic
Local candidates only (onsite role)
Job Description
Key Responsibilities:
Administer, maintain, and support Epicor ERP environments (Epicor 9, Epicor 10, and Kinetic).
Manage system configuration, user security, roles, permissions, and licensing.
Perform upgrades, patches, and version migrations, including support for Kinetic transition initiatives.
Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
Support Epicor modules such as Manufacturing, Supply Chain, Finance, MRP, Purchasing, Inventory, and Production (as applicable).
Collaborate with business users to gather requirements and translate them into system configurations or enhancements.
Develop, maintain, and optimize BAQs, dashboards, reports, and forms.
Manage integrations between Epicor and third-party systems (EDI, MES, WMS, CRM, etc.).
Oversee data management, backups, disaster recovery planning, and system documentation.
Coordinate with Epicor vendors/partners on support tickets, upgrades, and best practices.
Provide end-user training, documentation, and Tier 2/3 support.
Ensure system security, compliance, and audit readiness.
Support continuous improvement initiatives and ERP roadmap planning.
Required Qualifications
Hands-on experience administering Epicor ERP (Epicor 9 and/or Epicor 10; Kinetic strongly preferred).
Strong understanding of Epicor architecture, application server, database, and client deployment.
Experience with SQL Server (queries, performance troubleshooting, data validation).
Proven experience with Epicor security, BAQs, BPMs, dashboards, and customizations.
Experience supporting ERP upgrades and system migrations.
Solid understanding of manufacturing and/or distribution business processes.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills with both technical and non-technical stakeholders.