Hybrid
Job Title: Telephone Operator - Clerk Page
Location: NYC, NY 10065
Shift: 2 pm – 10 pm shift. 5 days per week, 2 days off will vary.
Job Summary:
- Operates Attendant, Page, and Answering Service consoles.
- Performs job-related clerical duties.
Telephone Operations:
- Operate the Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
- Initiate page calls on the computer system, radio long range, and aural page systems.
Performance Expectations:
- Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
- Provide page support in a timely and accurate manner.
Page System Support:
- Operate the radio page system according to FCC regulations.
- Program Zetron paging system changes as necessary.
- Assist in maintaining a record of local calls and air call paging.
Performance Expectations:
- Provide quality customer service for page system users.
- Assist with Zetron testing, pager configuration/troubleshooting, and database updating, as needed.
Emergency Support:
- Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
- Respond to all emergency calls, such as: Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.
- Follow procedures as documented in departmental procedures and follow up on all calls.
- Document all emergencies for reporting to the Emergency Preparedness Committee.
Performance Expectations:
- Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.
- Follow all required documentation and notification instructions.
On Call Schedule Maintenance:
- Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.
- This information will also be transferred to the website to be used by all employees.
Performance Expectations:
- Provide transcription service for on call schedules in a timely and accurate manner.
Answering Service:
- Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.
Performance Expectations:
- Provide transcription service for doctor’s answering service information in a timely and quality fashion.
Administrative and Clerical Support:
- Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
- Change batteries on page units as necessary.
- Transmit Telex messages and distribute incoming messages to appropriate departments.
- Respond to TTY unit (hearing impaired) when necessary.
Performance Expectations:
- Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.
Problem Management:
- Receive, record, and forward all trouble calls for off-hours trouble reporting.
Performance Expectations:
- Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.
Required Skills & Experience:
- Client will allow any amount of experience. If there is none, this should be escalated.
Required Education:
