Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Surgery Services Representative 2 in Palm Beach Gardens, Florida.
The Surgery Services Representative II is responsible for coordinating a wide range of complex surgery scheduling and registration functions that impact the patient experience, surgical volume, and revenue. Serves as a subject matter expert for the assigned surgical specialty.
CORE JOB FUNCTIONS
Acquires operating room schedules and reconciles surgical and anesthesia records.
Verifies insurance information and takes appropriate steps to obtain any missing information.
Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
Maintains an organized record of charges by batching patient records by date of service.
Responds to and resolves complex costumer grievances.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent/relevant experience, certification or license
Experience:
Minimum 3 years of relevant experience required
Knowledge, Skills and Abilities:
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Works well under unstructured work environments/processes.
Flexible with shifts on day-to-day tasks and responsibilities.
Able to switch rapidly between different tasks effectively.
Adaptable to new responsibilities.
Handles distractions well.
Meets multiple daily deadlines.
Skilled in prioritizing and organizing tasks.
Manage large call volume daily 30+ calls
Department Specific Functions
Establishes and maintains a close collaborative working relationship and open communication with providers, support clinical team, and patients.
Coordinates and schedules all pre-operative and post-operative visits, and surgical procedures promptly in the system in accordance with complex specialty provider instructions.
Validates patient identification by obtaining pertinent documents and verifying identity by using two main identifiers, and scanning documents into system.
Creates a patient identification band for each patient in accordance with patient safety and risk management protocols and validates information when placing the band. Interviews patients and verifies demographic and financial registration data in electronic system and makes appropriate changes as necessary including insurance coverage information.
Conducts critical communication with patients and legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient or legal guardian prior to services being rendered.
Ensures all required documents, consents, implants, or tissues are available prior to procedure.
Verifies insurance information, obtains benefits, and determines financial classification.
Reviews and identifies discrepancies in auto generated estimates and creates accurate detailed hospital and professional estimates as needed.
Explains insurance benefits/coverages, global/flat fee options, and collects co-payments, deductibles, co-insurance, and non-covered amounts for both hospital & professional fees prior to surgery.
Promptly works all bypass warnings, registration work queues, and Medicare Secondary Payer Questionnaire, if applicable.
Confirms that Consent for Surgery has been signed by patient and provider and procedure listed is validated against surgery schedule, follows up if necessary.
Reviews and follows up with appropriate departments to ensure that all pre-op results are available prior to the procedure.
Orders, creates purchase orders, and keeps track of implants or tissues needed from external vendors, as needed.
Arranges for bed assignment or transfer, if applicable.
Works with healthcare team to resolve unique situations and troubleshoot issues.
Meets established individual and departmental key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
Responds to and resolves complex scheduling and billing inquiries, and patient grievances.
Cancels and reschedules all visits and surgeries as needed due to Provider Call Outs, or weather conditions.
Cross trained and able to float and cover other surgery specialties.
Serves as subject matter expert for the surgery specialty.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full timeEmployee Type:
Staff