Company Overview
Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board-certified urologists, most of whom are fellowship-trained, nationally recognized, awarded, and published. Working in a team-based environment, our mission is to help patients optimize their urological health.
Job Overvie
wWe are looking for a skilled Surgery Scheduler to join our team, responsible for efficiently coordinating surgical procedures, from scheduling surgery dates with hospitals to ensure all necessary pre-operative requirements are met. This role involves proactive communication with patients, collaboration with the Benefit/Auth Team, and meticulous documentation in electronic medical records, demonstrating a commitment to maintaining accurate schedules and providing excellent patient care
.
Duties and Responsibiliti
es
Phon
- es:Answers telephone within 3 rings in a courteous and friendly manner, directing the caller to the appropriate person or completing the request made by the cal
- lerChecks individual and group voicemail boxes hou
- rlyReturns calls on the same
- dayLeaves no voice messages in the mailbox at the end of the
dayCoordinates Surge
- ry:Schedule surgery date with the hospi
- talUpdate Qgenda with the surg
- eryWork with the Benefit/Auth Team to inform patients of surgical estimates, deposits and obtain insurance authorizati
- onsMakes sure H&Ps, labs, cultures, diagnostic testing and medical clearances are obtained and up to date and that the results are available for review prior to the surgery d
- ateEnsure timely scanning of pre-op orders, consents, etc. into the patient E
- MR.Schedule pre-op office visit per physician protoc
- olsSchedule post-op office appointm
- entCall patients 7 days in advance of their surgery to confirm surgery date/time and verify that they have not taken blood thinn
ersOth
- er:Assist patients with signing of consents, explaining orders and any other patient instructions at the time of the hospital work-up vi
- sitInforms manager and physician of any potential scheduling conflicts or patient complaints/conce
- rnsWeekly verify surgery in Office Tracker with the hospital scheduling offices to maximize provider’s surgery t
- imeNotify the Administrative Manager if a surgery has been cancelled and a provider is able to work back into the off
- iceAdmits patient directly to the hospital when nee
- dedSubmit FMLA, disability, work notes and other papers for patients when need
- ed.Greet patients in a professional and courteous man
- nerUtilizes electronic medical records for documentation and charting all patient information to include but not limited to phone encounters, appointment scheduling, lab results, provider orders,
- etcAccurately maintains the office schedule and calendars. Verifies that Athena, Qgenda and other scheduling tools ma
- tchMaintain the provider’s electronic calen
- darAssist in the training of new employees as nee
- dedScan surgery papers into current EMR sys
- temPerform other duties as reques
ted
Required License/Experience/Sk
- ills
High School Graduate or equiv - alent1-3 years related surgery scheduling experience and/or secretarial exper
- ienceStrong oral and written communication skills for corresponding with physicians, patients and fellow empl
- oyeesMust be able to communicate effectively with individuals at all l
- evelsDemonstrate the ability to maintain stable performance under stressful condi
- tionsMust be able to multi
- -taskProficient in typing (65 wpm). Proficient in Microsoft Office Software to include e-mail sof
- twareProficient in Athena, Connect Care and
Epic
Equal employment opportunity for all is a very important philosophy for our practice. We will evaluate all applicants and employees without regard to race, color, religion, national origin, sex, age, non-disqualifying disability, history of military service, genetic information, or any other status protected by law. This policy applies to all employment practices, including, but not limited to, recruitment, employment, assignments, promotions, reassignments or transfers, disciplinary matters, establishment of rates of pay or other compensation, and selection for training pro
grams.