Surgery Coordinator - Outpatient Otolaryngology Clinic

We are searching for a Surgery Coordinator with our Outpatient Otolaryngology Clinic at our Medical Center location - someone who works well with others in a fast-paced setting. In this position, you will perform surgery scheduling for multiple subspecialty surgical services as well as assist in the coordination of providers schedules in order to effectively manage patient care, while providing excellent customer care in the clinical setting.

Think you’ve got what it takes?

Qualifications

• High school diploma or GED
• 3 years healthcare experience (medical assistant, front desk specialist, administrative assistant) required
• Prior work in a specialty clinic environment preferred
• Availability to work until 6PM with schedule flexibility.

Responsibilities

• Schedules ancillary appointments, diagnostic tests and follow up appointments per provider orders/requisitions
• Schedules follow up appointments for post-operative patients
• Establishes and maintains an efficient system for filing and retrieval of documents on a weekly basis and in a timely manner
• Ensures that all necessary patient forms are provided and filled out for their surgery
• Refers all patients with insurance or funding concerns to the financial counselor or prior-authorization department
• Advises the patient/parent of insurance responsibilities, such as the need to obtain primary care physician referrals if insurance requires them. Refers in-depth financial questions to the appropriate staff
• Creates, changes and coordinates provider master surgery schedules/templates for new and existing providers
• Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive