Supply Chain Manager

Mackie Myers is partnering with a Food & Beverage Brand on an Supply Chain Manager role focused on the logistics, fulfillment and supply chain side of the business.

About the Rol

eThe Supply Chain Manager is responsible for end-to-end order execution and customer experience across retail and wholesale channels. This role ensures accurate, timely, and cost-effective fulfillment while maintaining high service levels and strong internal and external stakeholder relationships. The position blends hands-on operational ownership with team leadership and cross-functional coordination across Sales, third-party logistics partners, and internal operations teams

.
Responsibiliti

esOrder Management & Fulfillment Executi

• onOwn the end-to-end order lifecycle across multiple channels (retail, wholesale, and intercompan
• y)Ensure accurate order entry, processing, allocation, and invoicing within ERP syste
• msMonitor order flow, fulfillment SLAs, OTIF (on-time, in-full), and fill rate performan
• ceResolve order exceptions (e.g., shortages, delays, routing issues, billing discrepancie
• s)Support and/or lead prioritization and allocation decisions during inventory constraint

s.
Customer Operations & Service Excelle

• nceServe as the primary operational point of contact for key accounts across major retail and distribution partne
• rs.Manage customer-specific requirements (routing guides, compliance, labeling, ASN requiremen
• ts)Drive high service levels through proactive communication regarding order status and issue resolut
• ionPartner with Sales to support account needs, launches, and promotional activi

ty.
Fulfillment & Logistics Manage

• mentCollaborate with third-party logistics providers, warehouses, and transportation part
• nersOversee warehouse performance and cost management, including budgeting and re-forecas
• tingEnsure adherence to routing, transportation, and compliance requirem
• entsIdentify and mitigate risks related to capacity, labor, or transportation disrupt
• ionsManage deductions performance and OS&D (over, short, and damaged) cl

aims
People Manag

• ementLead, coach, and develop a small team of direct re
• portsEstablish and track KPIs (OTIF, fill rate, order accuracy, case
• fill)Review workflows, performance, and escalations; provide guidance and su
• pportDesign and build scalable processes to support growth and increasing comple

xity.
Cross-Functional Collabo

• rationAct as the operational bridge between Sales, Supply Planning, Logistics, and Fi
• nance.Align on order priorities, service levels, and customer commi
• tmentsProvide insight into order trends, service performance, and operational
• risksPartner with Finance on invoicing accuracy, deductions, and dispute resol

ution.
Systems, Reporting & Continuous Impr

• ovementOwn order and fulfillment data integrity within ERP systems (e.g., D365, NetSuite
• , SAP).Develop dashboards for service metrics (OTIF, fill rate, backlog, order cycle
• time).Identify root causes of service failures and implement corrective a
• ctions.Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve customer expe

rience.
Qualif

ications

• Required5+ years of experience in customer operations, order management, fulfillment, or suppl
• y chain.Proven ownership of order execution in a multi-channel envi
• ronment.Strong operational and analytical mindset with the ability to manage complexity and prioritize effe
• ctively.Experience with ERP/order management systems and advanc
• ed ExcelAbility to thrive in a fast-paced, high-growth environment with am

biguity.This role is fully onsite M-F in

West LA

• PreferredExperience in consumer products, food & beverage, or related i
• ndustriesExperience supporting a mid-to-large scale org
• anizationFamiliarity with S&OP / IBP fr
• ameworks.Experience with BI tools (Power BI, Tableau) or workflow automatio
• n system.Experience working with co-manufacturers or international