Company
- Designer, importer, and distributor of premium door and cabinet hardware
- Product catalog spans 100,000+ SKUs, of which approximately 10,000 SKUs are stocked
Title: Supply Chain & Logistics Coordinator
Location: Pompton Plains, NJ
Summary
We are looking for an experienced Supply Chain & Logistics Coordinator to take full ownership of our inbound freight operations, supplier follow-through, and inventory risk management. This person will be the single point of accountability for getting goods from our overseas and domestic suppliers to our New Jersey warehouse, on time and cost-effectively. The right hire will not just execute tasks, but own the process, and proactively prevent problems.
Responsibilities
International Freight Management
- Manage all inbound shipments: LCL, FCL, airfreight and express courier
- Solicit and evaluate freight quotes from forwarders and express couriers by lane; select optimal carrier based on cost, transit time, business needs and reliability
- Book freight, confirm bookings, generate labels (for express courier imports) and track shipments from origin to warehouse
- Build and maintain relationships with preferred freight forwarders
- Ensure all import documentation is correct (commercial invoice, packing list, HTS codes) and submitted on time
- Coordinate with our customs broker on clearance; flag and resolve exceptions
Outbound Freight
- Obtain FedEx and other courier quotes as needed for outbound international shipments
- Generate shipping labels and coordinate with customer service team where required
Supplier Follow-Up & Escalation
- Review open purchase orders weekly against target ship dates
- Proactively chase suppliers on late or at-risk orders; document status and escalate when suppliers are unresponsive or repeatedly missing dates
- Enforce shipping instructions with suppliers; reduce situations where Ashley Norton has to react to supplier errors
- Maintain a live view of open POs and expected arrival dates
Sales Order Investigation & Resolution
- Review late sales orders; investigate root cause (in-transit delay, supplier delay, warehouse delay, or other issues)
- Maintain a working resolution plan for each late sales order
- Coordinate with the operations team on warehouse issues and escalate to the customer service team or CEO for customer-facing decisions
- Provide clear, accurate ETAs for internal use
Inventory Risk Monitoring
- Monitor inbound pipeline against current stock levels and flag potential stockouts before they occur
- Recommend mode shifts (e.g., air vs. ocean) when a late shipment creates stock risk
- Track supplier lead times and surface patterns that affect replenishment planning
Process Improvement
- Identify recurring friction points in procurement, freight, and supplier coordination
- Propose and implement process improvements; document standard operating procedures
- Contribute to the ongoing improvement of our ERP (Syspro) data quality around purchase orders, ETAs, and logistics
Requirements
Must Have
- 3–5 years of experience in import logistics, freight coordination, sales order management, or supply chain at an importer or distributor
- Familiarity with LCL, FCL, airfreight, and express courier logistics
- Experience working with freight forwarders and NVOCCs; ability to evaluate and negotiate rates by lane
- Working knowledge of international freight terms: EXW, FOB and their practical business implications
- Understanding of import documentation: commercial invoices, packing lists, ISF, customs clearance process
- Comfortable chasing people — suppliers, forwarders, brokers — and escalating when needed
- Organized and detail-oriented; able to manage multiple open shipments simultaneously
- Highly proficient in Excel
Nice to Have
- Experience with Syspro or similar ERP systems
- Background on the forwarder side (stronger ability to evaluate forwarder performance and negotiate)
- Familiarity with HTS classification and US customs procedures
- Experience at a company importing from India, Southeast Asia, or similar origins
What success looks like
In the first 90 days, you will have taken over day-to-day freight coordination, established yourself as the primary contact with our key forwarders, and have full visibility into open POs and inbound shipments. Within six months, the CEO should rarely be pulled into logistics issues. Supplier follow-up is proactive rather than reactive. Late sales orders have a clear owner and a resolution plan. Stockout surprises caused by logistics failures drop meaningfully.
