Supervisor Patient Access - Full Time, Day, Remote

Providence is calling for Supervisor Patient Access - Full Time, Day, Remote

The Supervisor is responsible for administering the daily operations of the Patient Engagement Center and for ensuring goals and objectives are achieved and maintained, including a high-level of personalized customer service. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, and functioning as an entry point and informational resource for patients into the health system. The Supervisor is directly responsible for motivating and developing Care Access Liaisons and Referral Services Specialists, and cultivating a positive culture and team environment while building and maintaining a high level of operational performance.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
 

Required Qualifications:

• Bachelor's Degree or an equivalent combination of education and experience.
• 5 years of progressively more responsible work experience within a healthcare environment.
• 2 years of Leading teams to provide extraordinary customer experience and performance excellence.
• Experience with Microsoft Visual Studio, Microsoft Office SharePoint and Team Foundation Server.

Preferred Qualifications:

• 1 year of working in a new or start up environments with rapidly growing scope and evolving strategy.
• 2 years of Scheduling call centers.
• Experience with various development methodologies (Agile/SCRUM, RUP etc.).
• Prior experience with Genesys Cloud Contact Center software

Salary Range by Location:

• AK: Anchorage: Min: $28.41 Max: $43.47
• AK: Kodiak, Seward, Valdez: Min: $29.62, Max: $45.31
• California: Humboldt: Min: $29.62, Max: $45.31
• California: All Northern California - Except Humboldt: Min: $33.23, Max: $50.84
• California: All Southern California - Except Bakersfield: Min: $29.62, Max: $45.31

• California: Bakersfield: Min: $28.41 Max: $43.47

   

• Montana: Except Great Falls: Min: $22.88, Max: $35.00

• Montana: Great Falls: Min: $21.67, Max: $33.16

   

• Oregon: Non-Portland Service Area: Min: $26.49, Max: $40.52

• Oregon: Portland Service Area: Min: $28.41 Max: $43.47

   

• Washington: Western - Except Tukwila: Min: $29.62, Max: $45.31
• Washington: Southwest - Olympia, Centralia & Below: Min: $28.41 Max: $43.47
• Washington: Tukwila: Min: $29.62, Max: $45.31
• Washington: Eastern: Min: $25.28, Max: $38.68
• Washington: South Eastern: Min: $26.49, Max: $40.52

Why Join Providence?  

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.