The Network Supervisor is responsible for overseeing the daily operations, performance, and reliability of the organization’s enterprise network infrastructure. This position supervises network staff and contractors while ensuring the secure, stable, and efficient operation of wired, wireless, WAN, SD-WAN, and datacenter networking environments. The role supports infrastructure modernization initiatives and ensures network services meet organizational requirements for clinical, operational, and administrative systems. The Network Supervisor collaborates with IT leadership, security teams, vendors, and project teams to maintain high availability, performance, and security of network services.
- Oversee and manage enterprise telephony systems, including VoIP platforms, call routing, SIP trunking, and integration with collaboration tools
- Ensure high availability, performance, and lifecycle management of voice infrastructure across all sites
- Coordinate design, deployment, and optimization of unified communications (UC) platforms, ensuring alignment with organizational needs
- Collaborate with vendors and service providers for telephony and conferencing services, including contract management and service-level enforcement
- Plan and manage infrastructure-related projects, including network, telephony, and collaboration initiatives from initiation through completion
- Develop project scopes, timelines, resource plans, and budgets; track progress and report status to leadership
- Lead cross-functional coordination between IT teams, clinical/business units, and external partners for project delivery
- Drive standardization and documentation of telephony, VTC, and network processes, including diagrams, runbooks, and operational procedures
- Identify opportunities for modernization, cost optimization, and improved user experience across communication platforms
- Ensure compliance with organizational, regulatory, and security requirements for voice and video communications systems
