Supervising Permit Technician

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions throughout the County, should they occur.The current vacancy is in Ukiah.

Under general direction, plans, oversees, supervises and performs a variety of technical, paraprofessional, and administrative work in the acceptance and processing of building permit applications and related documents. Incumbents in this class are responsible for a considerable amount of customer service and to perform basic/minor plan checks to assist in expediting the review process.

Supervisor Academyis mandatory for all supervisors and consists of nine courses that must be completed within two years. Participation is required and completed during work hours.

Duties may include but are not limited to the following:

• Plans, organizes, oversees, and performs customer service activities including counter service, and phone and email coverage related to building permit applications and related functions.
• Asks clarifying questions to determine the needs of the customer and provide the appropriate response.
• Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including interviewing, hiring and training, planning, assigning and directing work; appraising performance; making recommendations for and/or rewarding and disciplining employees; addressing complaints, and resolving problems.
• Communicates, monitors, and assists in the development of policies and procedures and standards related to building permits acceptance and processing, counter coverage, and related areas.
• Provides building information, answers questions and provides guidance on the application process, refers customers to other individuals, units, or agencies as required, and routes permits for the public.
• Investigates, responds to, and resolves complex customer service questions, issues and/or complaints.
• Directs and participates in logging, tracking, processing, and routing applications, permits, and related documents to ensure timely response to the public.
• Calculates and/or provides information on applicable fees.
• Performs minor application and plan reviews related to building permits in accordance with department policies and the adopted Building Code.
• Prepares reports, correspondence, correction letters, and similar documents.
• Supervises and performs a variety of routine and non-routine administrative duties related to the creation and maintenance of building records, commercial plans, residential plans, fee calculations, and related documents, ensuring compliance with established codes and regulations; research files, permit history, and other information to assist other staff and customers.
• Coordinates with stakeholders to schedule special inspections, document construction project status for large developments, and issue appropriate documents related to compliance with established codes and regulations.
• Reviews, interprets, and explains applicable codes, policies, and regulations for other staff and the public, as appropriate.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

High school diploma or G.E.D. equivalent; AND, three (3) years of progressively responsible experience in administrative support and customer service work which included answering phones, dealing with high-volumes of documents, significant public contact including handling difficult or disgruntled individuals, and providing information on complex topics,

Or

An equivalent combination of related education and experience that provides the required knowledge, skills, and abilities. Previous experience in a lead or supervisory role is preferred. Previous experience working for a government agency and/or in a building related field is desirable.

Licenses and Certifications:

Possession of, or ability to obtain, a Building Permit Technician Certification issued by California Building Officials (CALBO) or equivalent organization within six (6) months from date of appointment.

Knowledge of:

• Principles and practices of effective supervision and training.
• Correct English usage, including spelling, grammar, punctuation, and vocabulary.
• Applicable Federal, State, and Local ordinances, laws, and regulations.
• County and department policies, rules, regulations, and procedures applicable to the work.
• External governmental bodies and agencies related to building permits and related functions.
• Standard business arithmetic, including percentages and decimals.
• Record keeping, report preparation, filing methods and records management techniques.
• General office procedures, policies, and practices.
• Computer application, hardware, and other general office equipment related to the performance of the essential functions of the job.

Skill in:

• Accurately performing and overseeing detail-oriented work.
• Planning, organizing, assigning, directing, reviewing, and evaluating the work of assigned staff.
• Selecting and motivating staff and providing for their training and professional development.
• Using tact, discretion, initiative, and independent judgment within established guidelines.
• Communicating clearly and effectively, both orally and in writing, with internal staff, citizens, and other departmental staff to give and receive information in a courteous manner.
• Operating and performing routine maintenance of general office machines.

Mental and Physical Abilities:

• Read, interpret, explain, and apply complex policies, procedures, rules, regulations, and code requirements.
• Read and understand plans, maps, aerial photos, drawings, reports, applications, various construction documents and specifications.
• Review complex and diverse permit application materials for accuracy and completeness.
• Add, subtract, multiply and divide whole numbers, common fractions, and decimals.
• Use independent judgment within established guidelines.
• Communicate effectively verbally and in writing with a wide variety of individuals.
• Establish and maintain effective working relationships with others.
• Deal with problems involving several concrete variables in standardized situations.
• Exercise tact and discretion with internal and external stakeholders, including responding appropriately to difficult customers.
• While performing the essential functions of this job, the incumbent is regularly required to: stand, walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift objects weighing up to 25 pounds above and below the neck.

Important Application Information:

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply.
• You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application.
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character.
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

Examination Process:All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an application appraisal exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list.

Special Testing: The County of Mendocino is committed to the full inclusion of all qualified individuals. In accordance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA), if special accommodations for a disability or religious conviction are necessary at any stage of the application and/or testing process, please notify the Human Resources Department in advance at (707) 234-6600. Reasonable notice is required to allow adequate time for review and evaluation of your request.

Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.

The County of Mendocino participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn more:

• E-Verify Notice of Participation(Download PDF reader)
• Right to Work(Download PDF reader)

The County of Mendocino is an Equal Opportunity Employer