Student Services Specialist (Strategic Enrollment & Student Success Coordinator, 0097303)

Title: Student Services Specialist (Strategic Enrollment & Student Success Coordinator)

Position Number: 0097303

Hiring Unit: Leeward Community College

Location: Leeward Community College - Waianae

Date Posted: April 24, 2026

Closing Date: May 8, 2026, 11:59 PM HST

Band: B

Salary: salary schedules and placement information

Additional Salary Info: PBB, minimum $5,654/month

Full Time/Part Time: Full Time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: general funds, to begin approximately 07/26, pending availability of funds and actual staffing requirements. For Leeward CC Waianae Moku campus day, evening, or weekends, on- and off-campus as required.

Duties and Responsibilities:

(* Essential Functions)

1. *Under general supervision of the LCC-WM Coordinator. Coordinate community outreach, recruitment, and enrollment transition activities for prospective and incoming students, including implementation of culturally responsive strategies, Summer Bridge, and other onboarding programs designed to support matriculation and student success.
2. *Serve as a primary point of contact for prospective and incoming students by providing guidance, follow-up, and navigation support related to college access, enrollment, transition, and connection to campus resources and services.
3. *Support the development and implementation of recruitment and enrollment strategies for priority student populations and community-based cohorts, informed by student needs, community feedback, and enrollment trends.
4. *Build and maintain partnerships with schools, counselors, community organizations, and other stakeholders to strengthen access pipelines, student pathways, recruitment efforts, and transition to Leeward Community College.
5. *Collaborate with faculty, counselors, and staff across the Waianae Moku and Puuloa campuses to align student support services, recruitment efforts, campus programming, and transition efforts.
6. *Coordinate the MAO Farms internship program that enrolls local youth into LCC and provides necessary academic support services to successfully complete college. This includes partnership implementation, student support, and program evaluation.
7. *Coordinate Student Life events and engagement activities for the Waianae Moku campus (e.g., event logistics, funding, procurements, marketing, peer mentor supervision) in collaboration with students, faculty, staff and Student Life Coordinator.
8. *Coordinate Tutor Center and front desk services, including determining staffing needs and hiring, training, scheduling, and supervising student employees such as tutors and front desk receptionists.
9. *Monitor and maintain records related to outreach, recruitment, transition, and program activities; assist with evaluation, reporting, and continuous improvement efforts.
10. *Support related administrative processes, including procurement, funding coordination, and other program operations, in accordance with applicable policies and procedures.
11. Work assignments will include working outside normally scheduled work hours - day, night, weekend, and/or holiday hours as directed to include various off-campus locations.
12. Other duties as assigned.

Minimum Qualifications:

1. Possession of a baccalaureate degree in Education, Hawaiian Studies, Secondary Education, Liberal Arts or related field and 3 year(s) of progressively responsible professional experience with responsibilities for student outreach, retention, or program coordination in an educational or community-based setting; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices and techniques in the field of student outreach, retention, or programming in educational and community-based settings, as demonstrated by the broad knowledge of the full range of pertinent standards and evolving concepts, principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with the administrative processes that support educational programs and community-based initiatives.
4. Demonstrated ability to resolve wide-ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders, members, and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software, spreadsheets and presentation software.
8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
9. Demonstrated ability to work independently and collaboratively, manage multiple priorities effectively, and maintain accurate records to support program monitoring and evaluation.
10. Able to travel independently to various geographic locations in a timely manner.
11. Successful experience working with underserved, underrepresented, or economically disadvantaged youth in educational, community-based, or student-serving settings.

Desirable Qualifications

1. Knowledge of college access, enrollment, and secondary-to-postsecondary pathways for career, technical, and higher education.
2. Experience supporting prospective or incoming students for postsecondary education through outreach, recruitment, enrollment, transition, or student success initiatives.
3. Experience working in a community college.

Application Submission: Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Documents include:

1. Graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (Copies of transcripts are acceptable; however, original official transcripts will be required at the time of hire. Academic record/grade summaries will NOT be accepted. Diplomas and copies will NOT be accepted.). All degree(s) and/or credit(s) must be earned from regionally or nationally accredited postsecondary colleges and universities recognized by the U.S. Secretary of Education. Transcripts issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.
2. A brief one-page cover letter explaining how you meet the minimum and desirable qualifications.
3. Three letters of recommendation (optional) attesting to job performance and personal character.
4. Resume

Separate documents and application materials must be submitted for each position. Late or incomplete applications will not be considered. If multiple applications are received from the same candidate, only the last one will be reviewed. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable. Applications lacking transcripts will be reviewed on work experience equivalency to meet minimum qualifications (MQs). MQs must be met by the closing date of the advertisement. Please REDACT references to social security numbers and birth date on submitted documents. All requested documents/information become the property of Leeward Community College and will not be returned.

Note: If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries:
Leeward Community College
Human Resources Office
808-455-0326

lcchr@hawaii.edu

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/