Student Services Specialist (0079253)

Description

Title: Student Services Specialist
Position Number: 0079253
Hiring Unit: College of Engineering, Electrical Engineering Department
Location: UH Manoa Campus
Date Posted: April 29, 2026
Closing Date: May 13, 2026; 11:59PM
Salary: salary schedules and placement information
Additional Salary Information: PBA; minimum $4,458/mo.
Full Time/Part Time: Full-time
Temporary/Permanent: Permanent
Funding: General

Duties and Responsibilities (* denotes essential functions)

1. *Reports to the Chair of the Department of Electrical Engineering and performs tasks for the chair as requested.
2. *Provide student services/administrative support of daily functions including tracking graduate students' records, updating grades, advising/counseling students, and assisting faculty/students with admission offices/record keeping process.
3. *Coordinate the student inquiry and admission process by monitoring receipt of admission and related documents, prepares information for faculty assessment, and maintains data files for inquiries.
4. *Responsible for scheduling academic advising appointments for students.
5. *Position is responsible for working with banner and star systems for updating and maintaining the student academic records.
6. *Assist with evaluation of academic actions, graduation checks, and related counseling.
7. *Assist with the compilation of research, analysis, and studies of student data for trend identification and forecasting purposes.
8. *Schedule rooms and classes for the department including maintaining records for key distribution and door codes.
9. *Assist with recruitment and outreach activities including new student orientation and freshman introduction and retention programs.
10. Supervise clerical staff and student assistants.
11. *Assist the students, faculty, staff, and visitors with any questions they may have.
12. Troubleshoot problems such as resolving conflicts, coordinating the work of others, and interpreting policy to determine the best approach to problems.
13. *Responsible for maintaining the departments office supplies, mail room, and copy machine.
14. Assist departments due to staffing shortages, when necessary.
15. *Process fiscal documents for UH Foundation accounts.
16. Other duties as assigned

1. Possession of a baccalaureate degree in business administration, education counseling, or related field and 1 year(s) of progressively responsible professional experience with responsibilities for business administration, education counseling; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Functional knowledge of principles, practices and techniques in business administration and education counseling as demonstrated by knowledge, understanding and ability to apply concepts, terminology.
3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with business administration and education counseling.
4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the business administration and education counseling.
5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.

1. Strong interest in working with engineering students, faculty and staff.
2. Familiarity with engineering curricula and accreditation requirements.

1. Current resume
2. A Cover Letter describing how you satisfy the minimum and desirable qualifications
3. Names and contact information (including email addresses) of at least 3 professional references
4. Copies of official transcripts or equivalent documents from the institution confirming highest educational degree relevant to this position (official transcripts will be required if selected to fill the position) CONFIDENTIAL INFORMATION (i.e. social security number, birth date, etc.) REDACTED

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/