Student Experience Coordinator

POSITION TITLE: Student Experience Coordinator - Buffalo

Department(s): Academic Affairs

LOCATION (BUFFALO/ROCHESTER): BUFFALO & ROCHESTER

POSITION SUMMARY

The Assistant Director is responsible for academic records management and student conduct administration at the Buffalo and Rochester campuses. They also work closely with the Student Experience teams on both campuses to support the development and implementation of co-curricular programming and learning support. Reporting directly to the AVP for Student Experience in Rochester, they have a dotted line report to the AVP for Academics in Buffalo.

This position requires exceptional attention to detail, a commitment to compliance and ethical practice, genuine care for student development and well-being, and the ability to enforce standards with consistency and fairness. To fulfill these responsibilities, this position splits time between the Buffalo and Rochester campuses on a weekly basis, with specific details to be determined with the successful candidate.

Golisano Institute’s values of entrepreneurial spirit, integrity, agility, perseverance, curiosity and care are embedded in the behaviors and actions of the institute community and are a cornerstone to the professional preparation model. The Institute works hard to ensure the community is inclusive so the mission of generating economic opportunities, via successful careers, is maximized.

MAJOR RESPONSIBILITIES

RESPONSIBILITIES (ESTIMATED% OF TIME)

Academic Records & Compliance (50%)

• Maintain accurate, secure academic records in compliance with BPSS regulations and institutional policy, managing SIS and other database functionality to ensure ongoing data integrity and security
• In coordination with Academic Affairs leadership, develop the academic calendar and build course schedules and register students in SIS
• Process leaves of absence, program withdrawals, and re-enrollment
• Verify degree completion and process graduations; respond to enrollment verification and transcript requests
• Coordinate late payment communications and holds with Controller’s Office
• With guidance and support from the AVP for Student Experience:
• Maintain enrollment data for internal stakeholders and BPSS reporting requirements
• Generate reports on enrollment trends, persistence rates, grade distributions, and academic standing patterns
• Oversee grade submission processes; ensure timely and accurate grade posting each term
• Coordinate academic standing processes and communications in accordance with BPSS and Institute policies, including appeals and Individual Learning Contract (ILC) processes

Student Conduct Administration (25%)

• In partnership with AVP of Campus Safety & Compliance, serve as primary institutional conduct officer; manage academic integrity violations, code of conduct violations, and behavioral concerns
• Conduct investigations, facilitate hearings, and determine appropriate sanctions in accordance with Institute policy, maintaining detailed case documentation and ensuring due process and procedural fairness throughout
• Communicate conduct decisions to students, faculty, and relevant parties; manage appeals processes and track conduct patterns to inform policy refinement and educational interventions

Student Engagement & Success (25%)

• Collaborate with AVP for Student Experience and AVP for Academics to develop and refine policies and procedures that support student persistence
• Assist the Wellbeing Coordinator in developing and implementing student engagement opportunities that foster a sense of belonging and support holistic student development
• Assist the Accessibility & Learning Support Coordinator in providing learning support programming
• Support the development and assessment of student success metrics and co-curricular learning outcomes aligned with the Institute's mission
• Manage students returning from leaves of absence; facilitate re-entry support and academic planning

QUALIFICATIONS

EDUCATION

___ No formal education requirements

___ High School diploma or General Education Degree (GED)

___ Associate’s degree (indicate specific field, if required):

___ Associate’s degree or equivalent experience (indicate specific field, if required):

X Bachelor’s degree (indicate specific field, if required):

___ Bachelor’s degree or equivalent experience (indicate specific field, if required):

Preferred:

X Advanced degree (indicate specific field, if required): in higher education administration, education, student affairs, counseling, or a related field

___ Certification, professional license, or credential

EXPERIENCE

A minimum of the following experience in higher education and/or K-12 setting:

• One year (three years preferred) of direct student support, advising, and/or coaching experience.
• Three years of evidence-based administrative effectiveness in Academic Affairs, Student Affairs, Student Success, or other education administrative areas.
• One year of records management experience.
• One year administering student conduct processes, including investigations, hearings, and sanctions.
• One year with student information systems (SIS) and academic records management
• Familiarity with BPSS regulations or equivalent regulatory frameworks governing preferred

EXCEPTIONAL SKILLS

• Behaviors and attitudes that align with the Institute values.
• Evidence of being able to lead teams in time-bound projects to achieve goals.
• Highly empathetic to the needs of diverse constituents.
• Demonstrates adaptability and maintains effectiveness when direction or scope evolves.
• Proficient and comfortable with all forms of technology including administrative systems and reporting tools, application of analysis tools and independently skilled in excel and other database tools.
• Comfortable with conversations that may require mediation, mitigating conflict, and ensuring equity in policy delivery.
• An appreciation for the power of business & entrepreneurship to lift lives and provide economic mobility. This includes being motivated by the Golisano Institute for Business & Entrepreneurship mission.
• Motivated to learn and apply AI skills to improve performance.

PHYSICAL REQUIREMENTS

• Must be able to travel between Buffalo and Rochester, as needed, for work-related activities.