Student Account Receivable Specialist

The Student Account Receivable Specialist will provide comprehensive student finance advising to undergraduate, graduate and guest students as well as families of students. The primary responsibility of this position is to engage in the collection of all University outstanding debtor accounts, both student – originated and third-party business accounts. The portfolio of financial advising areas encompasses traditional student accounts, student loan accounts such as Perkins, Nursing and Schell, bankruptcy, legal matters, returned payments, delinquent accounts and those currently being collected by a 3rd party. Serves as the primary contact for students and families by providing friendly, professional, quality end-to-end customer service in person, phone, email and outreach events. Utilizes professional judgement daily to determine student eligibility for enrollment and debt collection activity while adhering to federal, state and university policies and procedures.

Collections

• Collect on delinquent student account receivables.
• Maintain and manage a comprehensive debt collection portfolio
• Prepare analyses relating to past due accounts, both in-house and with the Attorney General’s Office.
• Serve as primary liaison with the Ohio Attorney General’s Office and sub-contracted legal firms.
• Review current reporting needs and make recommendations to the Associate Bursar for modified reports that will assist in collections for more efficient collection efforts, ensuring Federal, State and University policies/regulations are adhered to.
• Follow proper collection procedures, minimizing losses while cost effectively estimating probability of successful recovery, and implementing decisions on a course of action.
• Represent the BGSU- Office of the Bursar in court at any litigation proceedings.
• Work with the Associate Bursar in the review of write-offs and Ohio Attorney General Placement.
• Serve as the primary contact between BGSU and third party servicers for collection activity and communications with students or other parties.

Advising

• Advise current and prospective students and families on Student Finance and provide alternative financial or other options to resolve outstanding student account receivable balances with BGSU.
• Educate students and families on student finance processes, policies and regulations.
• Works closely with the Office of Student Financial Aid to resolve outstanding balances and minimize university collections and deregistration numbers.
• Routinely exercises sensitivity and professional judgment relative to confidential student and family financial matters.
• Serve as a liaison to other offices around campus including Office of Residence Life, Housing, Dining, Student Financial Aid, Registration and Records, Advising.
• Refers students to appropriate BGSU and non-BGSU support offices and/or organizations as needed to support student success and retention.

Additional Duties

• Act as resource person for student workers and staff when confronted with difficult questions.
• Assists in researching and gathering information on collections to ensure regulations are being followed correctly.
• Attend various conferences on collections.
• All other duties as assigned.

The following Degree is required

• Bachelor’s degree required

The following Degree is preferred:

• Degree in business

The following Experience is required:

• 1 year working in customer service or an administrative office

The following Experience is preferred:

• Experience working in an administrative office of a higher education institution with direct student contact, preferred.

Knowledge, Skills and Abilities:

• Ability to maintain an in-depth knowledge of federal, state and other agency laws and regulations that govern collections and studentfinancial aid programs
• Basic understanding of the business processes of an institution of higher education, including recruitment/retention, academic and student affairs
• Excellent public speaking skills
• Excellent oral and written communication skills
• Active listening skills
• Excellent time management and organizational skills
• High quality, compassionate and caring student-centered counseling skills
• Ability to interact professionally with individuals including students, faculty, staff, alumni, and representatives of external agencies
• Ability to maintain a high level of confidentiality of information as required by federal law
• Knowledge of computer applications including but not limited to: MicrosoftOffice, Microsoft Outlook, People Soft/CSS, an ability to learn and adopt other technologies, and comfort level to use computer database, word processing, spreadsheet programs and web-based applications
• Work in a team environment
• Motivated and willing to make decisions that will positively affect recruitment and retention

Application Deadline

The search committee will review applications until the position is filled; however, forbest consideration, applications should be provided by May 11, 2026.

Required Application Materials & Evaluation

• Experience must befully documented on the official application.
• The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate.
• Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.

Uploads

• Required:Resume (for supplemental information only)
• Optional:Cover Letter

Essential Requirement: Work Authorization

BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.