Important to note: While the Smithville location is closed on Monday/Tuesdays (with reduced hours on Sundays) and has less traffic than our Katy store - it is important because this is where we send our damages and samples to be sold at discounted prices which presents unique logistical process challenges that the other stores do NOT have.
Store ManagerLocation: Smithville, TX
Employment Type: Full-Time, Exempt
Compensation: $60,000 to $70,000.00 annually
Purpose of the Role
The Store Manager is responsible for leading all aspects of a high-performing retail location, blending operational excellence with an elevated, hospitality-driven customer experience. This role leads by example to create a welcoming environment where customers feel seen, supported, and inspired, while driving sales performance and team development.
Key Responsibilities
Customer Experience & Brand Stewardship
- Model warm, attentive, and pressure-free customer service at all times.
- Create and maintain a store environment that reflects creativity, inclusivity, joy, and empowerment.
- Engage customers through storytelling, product knowledge, and genuine connection.
- Ensure every customer leaves feeling appreciated and eager to return.
Store Operations & Sales Leadership
- Oversee daily store operations, including opening/closing procedures, scheduling, and sales floor coverage.
- Lead sales execution and merchandising in alignment with company standards.
- Manage controllable P&L elements such as payroll, supplies, and shrink.
- Maintain high standards of cleanliness, organization, safety, and compliance.
- Supervise back-of-house operations including inventory flow, receiving, packaging, and quality control.
Team Leadership & Development
- Recruit, hire, train, and develop a high-performing retail team.
- Foster a culture of belonging, development, accountability, and recognition.
- Provide ongoing coaching, feedback, and regular 1:1 meetings focused on performance and growth.
- Develop succession plans and a talent pipeline for future leadership roles.
- Lead team huddles and service trainings to reinforce goals and service standards.
- Communicate store performance, customer feedback, and staffing needs to leadership.
Visual Merchandising & Marketing Activation
- Execute brand visual guidelines and seasonal merchandising updates.
- Ensure product presentation and store layout support both storytelling and sales goals.
- Support in-store events and community-focused activations as needed.
Brand Representation & Professional Presence
- Serve as a visible, confident leader on the sales floor with polished, professional presence.
- Set the tone for hospitality-forward service that is empathetic, intuitive, and customer-centric.
- Maintain high visual and cultural standards for team appearance, store ambiance, and communication.
- Protect and enhance the emotional impact of the brand experience for every guest.
Requirements
Education & Experience
- 3+ years of retail management experience, preferably in fashion, accessories, or lifestyle retail.
- Demonstrated success in building strong teams and delivering exceptional customer service.
- High school diploma required; college degree preferred.
- Proficiency with POS systems, timekeeping, inventory software, and Google Workspace or similar tools.
- Reliable transportation and the ability to work weekends, evenings, and holidays as needed.
Knowledge, Skills & Traits
- Passion for art, design, fashion, and storytelling.
- Strong understanding of retail operations, merchandising, and sales-driving behaviors.
- Clear, compassionate communicator with strong emotional intelligence.
- Natural motivator who leads with consistency, positivity, and accountability.
- Exceptional organizational skills and the ability to manage multiple priorities.
Benefits
- Company-subsidized medical, dental, and vision insurance.
- Retirement plan with company match.
- Generous paid time off.
- Employee discount on products.
- Opportunities for career growth and leadership development.
