Overview
The Store Director is responsible for leading the overall business performance of the store, with full accountability for achieving sales, profitability, and operational excellence goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members.
The Store Director is a dynamic, enterprise‑minded leader who builds strong internal and external partnerships, cultivates a high‑performance culture, and consistently delivers an elevated luxury experience to clients. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market.
Key Accountabilities
The David Yurman Beverly Hills Store Director is accountable for the following:
Business Leadership & Sales Performance
- Own and deliver the store’s annual sales and profitability objectives through strategic planning, execution, and continuous performance optimization.
- Develop and execute strategic initiatives that drive sustained sales growth and maximize market potential.
- Inspire, lead, and hold accountable a high‑performing sales team to achieve individual and store goals while maintaining exceptional service standards.
- Demonstrate visible leadership on the sales floor by coaching, developing, and guiding sales professionals in clientele development and selling excellence.
- Serve as a senior point of engagement with clients as needed, while primarily supporting and strengthening sales associates’ client relationships.
- Remain current on industry trends, competitive landscape, and client insights to identify opportunities that enhance store performance and brand positioning.
- Partner closely with Buying & Merchandising to ensure product assortment aligns with market demand and sales objectives.
- Monitor and analyze store performance, providing corporate partners with clear insights, recommendations, and action plans to address opportunities and challenges.
Client Experience & Clientele Strategy
- Champion a client‑first luxury service culture, ensuring consistent delivery of an elevated, personalized client experience.
- Lead the execution of CRM and clientele strategies, holding teams accountable for data capture, relationship building, and client retention.
- Drive proactive outreach initiatives to strengthen long‑term client relationships and unlock future sales opportunities.
- Set and model expectations for exceptional client engagement, coaching leaders and associates to uphold brand standards across all interactions.
- Ensure disciplined execution of ongoing client outreach and development, with established accountability practices for all sales professionals.
Operational Excellence
- Maintain full accountability for controllable expenses, ensuring operations are managed within budget while supporting business needs.
- Ensure all company policies, procedures, and compliance requirements are clearly communicated, consistently followed, and embedded into daily operations.
- Establish and uphold best‑in‑class inventory management practices, including audits, care standards, and loss prevention compliance.
- Oversee store scheduling, coverage, and operating standards to meet business demands while remaining compliant with labor laws and company policies.
- Leverage technology to enhance operational efficiency and elevate the client experience.
- Ensure all security protocols are consistently executed and upheld across the store.
Talent Strategy, Development & Succession
- Recruit, attract, and retain top‑tier talent who embody the values, standards, and luxury service expectations of the David Yurman brand.
- Lead a robust talent development strategy through clear goal setting, ongoing coaching, and performance feedback.
- Build and execute succession plans to strengthen leadership bench and ensure continuity within the store leadership team.
- Identify individual development opportunities and partner with P&C teams to accelerate growth and readiness.
- Ensure fair, consistent, and compliant application of performance management and disciplinary processes.
Qualifications
- Entrepreneurial, strategic business leader with a strong results orientation.
- Proven luxury retail leader with exceptional sales acumen and operational expertise.
- Client‑centric mindset with a demonstrated ability to cultivate and lead a premium service culture.
- Strong community presence with established networks within the local market; experience engaging high‑net‑worth clientele preferred.
- Excellent communication skills (written and verbal) with the ability to inspire, influence, and motivate teams.
- Minimum 5+ years of retail sales management experience in a similar leadership role within a luxury or specialty retail environment; new store opening experience a plus.
- Strong proficiency in managing high‑volume sales environments, inventory control, and multi‑faceted operations.
- Fine jewelry and/or fine watch experience preferred, but not required.
- Flexible and adaptable with the ability to lead across all aspects of the business, including sales floor presence and operational oversight.
- Availability to work non‑traditional retail hours, including weekends, holidays, and evenings.
Estimated Salary Range: $160,000.00-$200,000.00
Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.
