WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.
Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
- Responsible for supervisingallStewardingstaff and the overall daily management of a designated shift.Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
- Assistswith ensuring cleanliness standards meet established guidelines in all F&B outlet kitchenson designatedshift.
- Assistswithmaintenance ofcost control methods and procedures bymonitoringconsistent pars and inventoryof supplies.
- Assistswith development and management of operational goals and monitors achievements of performance and profitobjectives.
- Responsible for work procedures andexpeditesworkflow to all Stewarding employees,to includefloor operations,policiesand procedures.
- Create effective and efficient schedules, whilemaintaininglabor costs, meeting staffingobjectivesand achieving guest satisfaction.
- Responsible forassistingin the budget process for the department andproviderecommendations; ensuring compliancetodepartmental budget initiatives; reporting budget concerns to manager.
- Enthusiastically supports, actively promotes, anddemonstratessuperior customer servicein accordance withdepartment and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievementof departmentcustomer service goals.
- Assistsin maintenance ofestablished quality assurance procedures to ensure acceptable health departmentand customer service standards inStewardingdepartment.
- Responsible for ensuringthe compliancewith all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.Must be at least 21 years of age.
- Associates Degree(A.A.) in culinary or related field; minimum of twoyearsstewardingor equivalentexperience, or equivalent combination of education and experience.Prior gaming experience preferred.Minimum oftwoyearssupervisory experiencerequired.
- Must have excellent verbal and written communication skills.
- Must be proficient in Microsoft applications (Excel,Word, and Outlook).
- Flexible to work allshifts including holidays, nights, weekends, and overtime as business needsdictate.
- Ability towritereports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must have the ability to interact with guests,staffand colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
SUPERVISORY RESPONSIBILITIES
- Responsible for staff development and training programs.
- Responsible for rewards and recognitionprogramto maximize employee engagement.
- Evaluates team members withindepartmentand delivers constructive feedback to employeesin regards toperformance.
- Providesrecommendationfor staffing (including interviewing and hiring) and scheduling (planning,assigningand directing work) to meet business needs.
- Manages work procedures andexpeditesworkflow.
- Providesrecommendationfor employee performance (disciplining, coaching, and counseling).
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment.Follow us.
Equal Opportunity Employer
