Please note that this is a seasonal position.
PURPOSE OF POSITION:Factor 1 – Skill and Knowledge
High school diploma or GED equivalent is required. Six months of verifiable front-line customer service experience is required. One year of experience in the travel or tourism industry is preferred. Skill to operate a computerized reservation system is preferred. Skill and ability to deal tactfully with the public is required. Must have skill in operating a 10-key machine. Must have the skill and ability to keep inventory control of passenger tickets and revenue baggage checks. Basic knowledge of accounting procedures to handle money, make change, and reconcile total cash balance daily is required. Knowledge of passenger and baggage tariffs, various forms of allowable payment for tickets, railroad services, schedules, baggage allowances, rules and regulations of the department is preferred. Previous experience operating a forklift is preferred. Must possess a valid driver’s license.
Factor 2 - Responsibility
Incumbent is responsible for maintaining a clean and orderly station and grounds, safeguarding monies and ticket stock, and ensuring the station’s security during performance of duties and off time. Incumbent must reconcile cash balance on a daily basis and submit report to the Passenger Operations Supervisor, Seward, or to the Accounting Manager, Passenger Services, Anchorage. Uses own judgment in resolving passenger problems, complaints and routine problems of day-to-day operation of station. Safely operates forklift to load/unload, stow, and deliver baggage to and from trains.
Work is performed under the general direction of the Manager, Guest Services, Manager, Fairbanks Depot Operations and/or Passenger Operations Supervisor, Seward, Uses own judgment in planning and carrying out work assignments. Set priorities in accordance with workload and established instructions, policy, and procedures.
Relatively specific directives (ARRC Passenger and Baggage Tariffs, ARRC Timetable, Timetable Bulletins and Operating Circulars) are issued for instructions relevant to standard procedures and established policies.
Factor 3 - Physical Effort
Work requires physical exertion, lifting/carrying baggage, bending, stooping, etc. in performance of day-to-day duties and general housekeeping of station and grounds. When operating the forklift, moderate physical effort is used in operating the controls, driving, and loading/unloading baggage varying from 40-100 pounds.
Factor 4 - Working Conditions
Incumbent is required to work inside and outside of station depot in current weather conditions. Work involves exposure to moderate risks and discomforts, i.e., dusty, dirty, working around moving train/vehicles, which require special safety precautions.
Required:Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and/or RESUME. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
IFyou are selected for an interview, then you MUSTbe able to submit a copy of a current driving record thatreflects the pastthree (3) years of driving history.
The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords