State Park Inns - Potawatomi Inn Night Auditor

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Role Overview:

Direct front-desk operations from 11pm until 7:00 a.m. Record and reconcile charges for previous day.
Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

Salary Statement:

The salary for this position traditionally starts at $24,648.00 but may be commensurate with education or work experience.

Job Duties:

• Prepares various daily activity reports for previous day including in-house list, arrival/departure list, and department packets
• Log and reconcile all charges from previous day
• Process member and guest check-out
• Attends department meetings
• Coordinates guestroom maintenance work with the engineering departments
• Reports unusual occurrences or requests to the Guest Services Manager
• Knows all safety and emergency procedures and accident prevention policies and procedures
• Maintains the cleanliness and neatness of the front desk and lobby area
• Thoroughly understands and follows proper credit, cash-checking, and cash-handling policies and procedures
• Takes same day reservations and future reservations
• Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests
• Follows procedures for issuing and closing safe deposit boxes used by members and guests
• Use proper telephone etiquette
• Perform other appropriate task assigned by the Guest Service Manager

Job Requirements:

2+ years of customer service experience, preferably in hospitality. Excellent verbal and written communication skills. Standing, walking, and sitting at a desk/computer frequently throughout the workday. Lift, lower, and maneuver up to 30 pounds occasionally. Ability to independently work during overnight hours.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.