SRE Application Support

*Not looking for (DevOps or Cloud engineer)*

Job Title: SRE Application support (Retail industry experience only)

Location: San Francisco, CA (Onsite)

Duration: 12+months Contract

Job Description:

• Provide production support for Retail Applications and Microservices built using Spring Boot architecture.
• Ensure high availability, reliability, and performance of business-critical retail systems and services.
• Apply Site Reliability Engineering (SRE) principles to improve system stability, scalability, and operational efficiency.
• Define, implement, and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).
• Perform real-time monitoring, troubleshooting, and incident resolution for microservices and retail applications.
• Use Splunk for log analysis, alerting, and operational intelligence to diagnose and resolve production issues.
• Use Dynatrace for end-to-end application performance monitoring, distributed tracing, and root cause analysis.
• Investigate performance bottlenecks, latency issues, and system anomalies across microservices architecture.
• Build and maintain dashboards, alerts, and monitoring strategies for proactive issue detection.
• Participate in incident management processes, including on-call rotations, major incident response, and post-incident reviews.
• Conduct root cause analysis (RCA) and implement preventive measures to reduce recurrence of incidents.
• Work closely with development, DevOps, and infrastructure teams to improve system reliability and observability.
• Provide technical troubleshooting support to retail store associates and operations teams through calls or remote sessions.
• Ensure effective communication and coordination during incidents involving multiple teams and stakeholders.
• Drive automation and operational improvements to reduce manual intervention and improve system resilience.
• Support CI/CD pipelines and deployment monitoring for microservices applications.
• Analyze system logs, metrics, traces, and events to identify trends and proactively prevent outages.
• Document runbooks, troubleshooting guides, and operational procedures for retail application support.
• Demonstrate proactive learning, continuous improvement, and knowledge sharing within the SRE team.
• Mentor team members and contribute to best practices for monitoring, observability, and reliability engineering.
• Collaborate with engineering teams to improve system design for reliability, fault tolerance, and scalability.
• Ensure compliance with operational standards, security guidelines, and change management processes.