Sr. Software Developer/Sr. GIS Support Analyst

We are seeking a Senior Software Developer/Senior GIS Support Specialist to provide development and Tier 1-3 technical support for a large-scale Enterprise GIS environment. This role is hands-on and best suited for a senior professional with deep experience supporting, administering, and enhancing ArcGIS and ArcFM-based systems in enterprise and utility environments.�
You will work closely with the internal technical teams and client SMEs to maintain system stability, deploy enhancements, and resolve complex issues across mission-critical GIS applications.�
Engagement Type: Contract | Hybrid
Location:� Brooklyn, NY
Interview Process: Video
Schedule: Flexible support hours between 9:00 AM – 9:00 PM EST, with rotational weekend support
� Important Notes

• Local NYC metro candidates only

• Utilities industry experience is a strong plus

• Candidates must meet all required technical skills

• No third-party recruiters or agencies

Key Responsibilities:

• Provide Tier 1, Tier 2, and Tier 3 support for ArcGISFM-based Enterprise GIS applications�
• Develop and implement minor enhancements using:
  ○ Python
  ○ AngularJS
  ○ ArcGIS JavaScript API
  ○ ASP.NET (C#)
• support Landbase GIS applications, including new development and troubleshooting
• Deploy and administer ArcGIS Enterprise (Portal and Server)
• Administer ArcGIS Server sites, user roles, and privileges
• Publish GIS services and manage access controls
• Perform system monitoring and performance tuning�
• Coordinate with server, security, database (DBA), and infrastructure teams
• Provide ticket status updates to client SMEs
• Troubleshoot and resolve issues reported by enterprise GIS end users
• Document best practices and share lessons learned with the broader team

This is an hourly position with opportunity for overtime.

� **All Candidates Must be Authorized to Legally Work in the US Without Sponsorship**

Mandatory Qualifications:� (Please read carefully. They� MUST� be shown on your resume)

• 5-10 years of experience administering, supporting, and developing ArcGIS applications
• 5-10 years of experience administering and supporting AcrFM applications
• Strong development experience with:
  ○ Python
  ○ AngularJS
  ○ ArcGIS JavaScript API
  ○ .NET (C#)
• Proven experience deploying and administering ArcGIS Enterprise (Portal & Server)
• Experience with system monitoring, performance tuning, and service publishing
• Strong ability to collaborate across technical teams (server, security, DBA, etc.)
• Ability to understand requirements and independently support enterprise applications
• Strong troubleshooting, analytical, and communication skills

Additional/Preferred Skills

• Utility industry experience (electric, gas, or energy environments)
• Windows Server administration experience
• FME Suite experience supporting regulated or enterprise-scale environments

Technical Skills (MUST HAVE):

• ArcGIS Desktop/AcrMap
• ESRI ArcMap
• ArcGIS Server (Administrator)
• ArcGIS Server & Portal�
• ArcFM
• Enterprise GIS and database project administration and testing�
• GIS software maintenance (ArcGIS, ArcSDE)
• Application administration and troubleshooting

Nice to Have:

• Tier 1, 2, 3 support experience
• Second-level customer support
• Solutions architecture experience
• Electric, Gas, or Energy Utilities background
• Ability to work independently with minimal oversight

Why This Role:

• Long-term contract with stability�
• Work on enterprise GIS platforms supporting critical utility operations
• High-impact, hands-on technical role
• Collaborative environment with experienced technical teams