Position Overview
The Sr. Retail Manager is responsible for the day-to-day operation and financial performance of a Fujifilm retail location. The position will require weekend and evening hours.
This role owns the store-level P&L and is accountable for achieving or exceeding store revenue targets within retail and merchandising frameworks established by the business. The position focuses on execution, staffing, inventory management, and sales performance, while providing structured, observation-based feedback to inform ongoing retail strategy.
Company Overview
At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate.
With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Job Description
Key Responsibilities
Store Performance & P&L Management
- Ensure store readiness each day, including opening / closing procedures and floor standards
- Own revenue, gross margin, and controllable expenses at the store level
- Oversee daily cash reconciliation and ensure audit-ready cash handling practices
- Manage performance against defined KPIs, including:
- Sales revenue and sell-through rate
○ Conversion rate
○ Average transaction value (ATV)
○ Units per transaction (UPT)
○ Inventory turns and shrink
- Take corrective action when performance falls below plan
- Provide regular reporting and performance updates
- Proactively escalate systemic issues impacting performance (inventory gaps, process failures, system issues)
- Maintain accountability for full store operating rhythm, including daily, weekly, and monthly performance reviews
Execution of Retail & Merchandising Standards
- Implement store layouts and merchandising plans as defined centrally, including any location-specific adaptations
- Ensure product presentation and floor sets are maintained to standard
- Monitor execution quality and address gaps immediately
- Provide timely feedback on what is and is not working at the store level
Sales Floor Management
- Lead the sales floor on a daily basis
- Set expectations for customer engagement and sales activity
- Monitor individual and team performance and adjust coverage as needed
- Step in directly to support sales during peak periods
- Coach team members to improve sales performance and customer engagement
Staffing & Team Management
- Hire, train, and manage store personnel. Another Store Manager, Assistant Store Manager, Leads and Store personnel Approximately 12 – 15 personnel.
- Create schedules aligned with traffic patterns and sales goals
- Set performance expectations and hold staff accountable
- Address performance issues promptly
- Maintain a pipeline of qualified candidates to support staffing continuity
Labor Planning & Productivity
- Manage labor as a primary controllable expense, including fixed and variable components
- Track labor costs as a percentage of sales, sales per labor hour (“SPLH”)
- Control overtime costs and align staffing levels to traffic and sales demand
Compliance & Risk Management
- Ensure compliance with company policies, procedures, and applicable legal and regulatory requirements
- Meet safety and security standards
- Timely reporting of incidents
Inventory & Operational Control
- Maintain appropriate in-stock levels on key SKUs to support sales targets
- Provide input on inventory needs based on sales trends and local demand
- Manage receiving, transfers, and cycle counts
- Minimize shrink and maintain control of high-value inventory
- Ensure POS accuracy and cash handling procedures are followed
In-Store Events & Programming Execution
- Execute events and workshops as directed by central strategy
- Ensure events are properly staffed, set up, and run efficiently
- Track attendance, conversion, and sales impact
- Identify operational improvements for future events
Returns, Service, and Issue Resolution
- Oversee returns, exchanges, and service workflows
- Handle escalated customer issues
- Approve exceptions within defined guidelines and escalate as required
- Protect margin while maintaining customer satisfaction
- Ensure adherence to company return and warranty policies
Facilities Maintenance
- Accountable for store condition and coordination of maintenance with landlords, vendors, and internal Facilities Team
- Ensure uptime of fixtures, demo units, and equipment
Local Market Awareness & Feedback
- Provide structured, practical input on:
○ Customer preferences and buying behavior
○ Product performance
○ Competitive activity in the local market
- Participate in pilot programs and special events, and report results using established templates
- Escalate operational issues or barriers to execution immediately
Scope Clarification
This role is responsible for execution and performance at the store level. It does not:
- Set retail or merchandising strategy
- Define company-wide standards or KPIs
- Own national or channel-level planning
Required Skills/Education:
- 5-7 years of retail management experience with direct P&L responsibility
- Experience managing inventory, staffing, and store operations
- Proven ability to drive sales and control expenses
Desired
- Experience in consumer electronics or specialty retail
- Familiarity with cameras or photography products
- Experience in stores that include events or services
Key Competencies
- Financial and operational discipline
- Team management and accountability
- Strong execution against defined standards
- Ability to identify and resolve issues quickly
- Clear, concise communication
Success Profile
- Store meets or exceeds sales and margin targets
- Expenses are controlled and staffing is aligned with demand
- Inventory is accurate and well-managed
- Store standards are consistently maintained
- Issues are identified early and resolved without escalation where appropriate
- Feedback provided is practical and improves broader execution
- Events are run per a standardized Event Plan and knowledge gained is used to inform future onsite activations
Salary and Benefits:
- $105,000 plus bonus; depending on experience
- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
#LI-Onsite
EEO Information
Fujifilm is committedto providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).
