Sr Project Manager - Digital

4 Days in the office from any of our locations in Johnston RI, Westwood or Medford MA Only

Role is not relocation eligible. 

The Sr Project Manager is a critical senior agile and project management role within the Commercial and Digital Change team that works to drive business, technology and data delivery within the Commercial Bank. 

The successful candidate will work closely with the business, technology, data and operationssenior leadership and a variety of other stakeholders across Citizens Bank.

The role requires a strong understanding of technology, tactical direction, change facilitation and project leadership across a variety of client and colleague-enhancing transformation opportunities, including: client experience, colleague engagement, workflow optimization, automation, AI/ML, data analytics, digitization, APIs, all within Commercial Banking journeys.

This is a highly visible role suited to an experienced and adaptable candidate with a proven track record of successful technology consultation, data understanding, strong execution and delivery and exceptional relationship building. 

The key deliverables of the role are: 

• Work with business lines and key support functions to identify business challenges and define use cases through data analytics and stakeholder interaction.
• Identify options and solutions to key business challenges, and develop compelling business cases for change - ensuring stakeholder engagement, negotiation and buy in.
• Support new innovative applications and change opportunities, including benefit assessment, prioritization and implementation sequencing.
• Develop roadmaps and tactical plans for technology solution and business benefit delivery.
• Oversee Proof of Concept and Pilot evaluations to prove hypotheses and promote high viability options.
• Advise and guide agile delivery of new use cases for proven technologies, including implementation and associated organizational change management.
• Work in an matrix environment and be able to lead cross-functional teams

The Business: Strategic Operations and Enterprise Automation, Commercial and Digital Change, Commercial Banking

Commercial and Digital Change supports the onboarding and servicing of all Commercial Banking product categories, and a diverse range of products, including; Cash Management and Liquidity, Global Wire Transfer, Automated Clearing House (ACH), Real Time Payments, Electronic Data Interchange (EDI), Wholesale Lockbox, International Trade & Supply Chain Finance, ESG, Foreign Exchange, Interest Rate Derivatives, Commodities, as well as Commercial Loans, Asset Based Lending and Leasing products. 

Qualifications

• Bachelors degree and/or 5+ years of relevant business experience in IT delivery, consulting, project portfolio management, software design/implementation, and/or user experience design
• Commercial/Wholesale Banking experience, and knowledge of Operations and operational support functions preferred
• Ability to synthesize complex technological content in order to communicate simply to audiences at different levels of the Commercial Bank
• Excellent written, verbal and interpersonal skills, as well as the ability to support others through development and coaching
• Track record of fostering collaboration, innovative thinking and long-term business relationships
• Advanced problem solving and the ability to analyze data, identify trends and formulate business cases, implementation plans and effective status reporting
• Ability to multitask and prioritize in a fast-paced environment, working under own initiative to drive outcomes and results 
• Prioritizes execution and delivery at pace

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency 

The salary range for this position is $ 122,000 - $ 156,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

• Customer Journey Orchestration
• Diversity and Inclusion (D&I) Strategy and Policy
• Project Scheduling